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Question Link to Content Answer Aproximate Ranking Last Updated Topic Subtopic Subsubtopic <as-html>Status of an Authentication Request</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=32 <as-html>The authentication of documents by the <answer_xref id ="203" text="Office of Authentications" target="new window" /> at the <answer_xref id ="4391" text="Department of State (DOS)" target="new window" /> takes approximately five business days from the time of receipt. Requests should be accompanied by a cover letter and a self-addressed stamped envelope so that your documents can be returned faster (you may use a <answer_xref id ="3846" text="private delivery company" target="new window" /> if you wish). Documents received without a return evelope and postage will be returned through the Department of State's regular mail, which can result in a two to three week delay.To request the status of an authentication request, you may contact the Office of Authentications by <a href="mailto:aoprgsmauth@state.gov">e-mail</a>, phone, or mail at:Phone: 1-202-647-5002 (Recording) TDD: 1-202-663-3468 Department of State Office of Authentications 518 23rd Street NW, SA-1 Washington, D.C. 20520Please be sure to include the following information in your correspondence: your name, your full address, your daytime telephone number, the number and type of documents you submitted, the approximate date when you sent in your documents, and the country where you intend to use the documents. Please note that due to the high volume of requests received by the Office of Authentications, the fastest response to your questions is via e-mail. You will receive a response within a 24 hour period, or the next business day.Additional Resources:<ul><li><answer_xref id ="6046" text="Authentication Requirements" target="new window" /></li><li><answer_xref id ="210" text="Authenticating Documents for Use in Non-Hague Countries" target="new window" /></li><li><answer_xref id ="5883" text="Authenticating Documents for Use in Hague Countries" target="new window" /></li><li><answer_xref id ="5730" text="Authenticating a Federal Document" target="new window" /></li><li><answer_xref id ="33" text="Documents Rejected by the DOS Office of Authentications" target="new window" /></li><li><answer_xref id ="7036" text="Foreign-issued Vital Records Documents" target="new window" /></li></ul> </as-html> 3105 01/31/2008 Birth And Marriage Records General Information <as-html>Documents Rejected by the DOS Office of Authentications</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=33 <as-html>There are many reasons why the <answer_xref id ="203" text="Office of Authentications" target="new window" /> at the <answer_xref id ="4391" text="Department of State (DOS)" target="new window" /> may reject documents submitted for Authentication. These may include:<ul><li>Failing to include a notarized English translation of foreign language documents.</li><li>Submitting a cover letter that fails to explain your request and what country the documents are to be used in, or not including any cover letter.</li><li>Failing to include the statement that any copies are "true and accurate copies."</li></ul>If a document is rejected, the authentication process must be started over, taking care to follow the <a href="http://www.state.gov/m/a/auth/c16920.htm" target="_blank">correct procedures</a> outlined on the DOS web site.If you have a specific question about why your documents were returned or what your next step should be, the Office of Authentications recommends contacting the Authentication Officers directly via <a href="mailto:aoprgsmauth@state.gov">e-mail</a>.Additional Resources:<ul><li><answer_xref id ="327" text="Authentication Offices by State" target="new window" /></li><li><answer_xref id ="6046" text="Authentication Requirements" target="new window" /></li><li><answer_xref id ="210" text="Authenticating Documents for Use in Non-Hague Countries" target="new window" /></li><li><answer_xref id ="5883" text="Authenticating Documents for Use in Hague Countries" target="new window" /></li><li><answer_xref id ="5730" text="Authenticating a Federal Document" target="new window" /></li><li><answer_xref id ="32" text="Status of an Authentication Request" target="new window" /></li><li><answer_xref id ="7036" text="Foreign-Issued Vital Records Documents" target="new window" /></li></ul> </as-html> 327 01/16/2008 More Topics International Issues <as-html>Documents Rejected by the DOS Office of Authentications</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=33 <as-html>There are many reasons why the <answer_xref id ="203" text="Office of Authentications" target="new window" /> at the <answer_xref id ="4391" text="Department of State (DOS)" target="new window" /> may reject documents submitted for Authentication. These may include:<ul><li>Failing to include a notarized English translation of foreign language documents.</li><li>Submitting a cover letter that fails to explain your request and what country the documents are to be used in, or not including any cover letter.</li><li>Failing to include the statement that any copies are "true and accurate copies."</li></ul>If a document is rejected, the authentication process must be started over, taking care to follow the <a href="http://www.state.gov/m/a/auth/c16920.htm" target="_blank">correct procedures</a> outlined on the DOS web site.If you have a specific question about why your documents were returned or what your next step should be, the Office of Authentications recommends contacting the Authentication Officers directly via <a href="mailto:aoprgsmauth@state.gov">e-mail</a>.Additional Resources:<ul><li><answer_xref id ="327" text="Authentication Offices by State" target="new window" /></li><li><answer_xref id ="6046" text="Authentication Requirements" target="new window" /></li><li><answer_xref id ="210" text="Authenticating Documents for Use in Non-Hague Countries" target="new window" /></li><li><answer_xref id ="5883" text="Authenticating Documents for Use in Hague Countries" target="new window" /></li><li><answer_xref id ="5730" text="Authenticating a Federal Document" target="new window" /></li><li><answer_xref id ="32" text="Status of an Authentication Request" target="new window" /></li><li><answer_xref id ="7036" text="Foreign-Issued Vital Records Documents" target="new window" /></li></ul> </as-html> 327 01/16/2008 Birth And Marriage Records General Information <as-html>Expanding a Business</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=35 <as-html>If you are looking for business assistance, start by contacting the <answer_xref id ="4550" text="Small Business Administration (SBA)" target="new window" />. The SBA offers training, counseling, workshops, information about financing options, and referrals to lending, educational, and training institutions.Administered by the SBA, Small Business Development Centers (SBDC) provide management assistance to current and prospective small business owners. To find the nearest SBDC office, please call the SBA. We also recommend contacting the <answer_xref id ="4192" text="Service Corps of Retired Executives (SCORE)" target="new window" />. SCORE volunteers are retired or semi-retired business executives who donate their time and expertise to counsel and mentor individuals starting a business.The SBA does not offer grants to start or expand small businesses, although it does offer a wide variety of <a href="http://www.sba.gov/services/financialassistance/sbaloantopics/" target="_blank">loan programs</a>. While the SBA does offer some grant programs, these are generally designed to expand and enhance organizations that provide small business management, technical, or financial assistance. These grants generally support nonprofit organizations, intermediary lending institutions, and state and local governments. (For examples, see the <a href="http://www.sba.gov/aboutsba/sbaprograms/sbir/" target="_blank">Small Business Innovation Research and Small Business Technology Transfer Programs</a> and visit the <a href="http://www.sba.gov/idc/groups/public/documents/sba_program_office/inv_presentation4.ppt" target="_blank">New Markets Venture Capital Program</a>-- note that this is a PowerPoint document.) Low-interest government loans are another alternative you may wish to consider.To get a list of federal programs and to apply for a particular grant, please visit <a href="http://www.govbenefits.gov/" target="_blank">GovBenefits.gov</a>. GovBenefits.gov is the official government benefits web site, encompassing more than 400 federal and 600 state programs funded by various agencies. This site allows you to complete a confidential questionnaire and receive a list of programs that may apply to your situation.Many states provide resources that can help your business expand. The agencies that provide these resources vary from state to state. To locate one of these agencies, please contact <a href="http://www.usa.gov/Agencies/State_and_Territories.shtml" target="_blank">your state government</a>.You can also research business compliance, tax and other regulatory issues that may affect the expansion of your business by visiting the <a href="http://www.business.gov/" target="_blank">Business.gov web site</a>.Veterans If you are a veteran, you may also want to contact the <answer_xref id ="4105" text="Department of Veterans Affairs' Center for Veterans Enterprise" target="new window" />. This office provides information for veterans who own or wish to start their own businesses. Minorities If you are a member of a minority group, you may also want to contact a regional or district office of the <answer_xref id ="6451" text="Minority Business Development Agency (MBDA)" target="new window" />. The MBDA offers information specifically for members of minority groups who own or wish to start their own businesses.Business Taxes For information on business taxes, contact the local office of the <answer_xref id ="7773" text="Internal Revenue Service (IRS)" target="new window" /> or one of the <answer_xref id ="7766" text="IRS Business Hotlines" target="new window" />. Please note that while the IRS does not provide financial assistance to individuals to start a business, they will be able to assist you with learning about how taxes affect a business and how to file your business taxes. </as-html> 26261 05/01/2008 Grants and Loans Small Business <as-html>Expanding a Business</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=35 <as-html>If you are looking for business assistance, start by contacting the <answer_xref id ="4550" text="Small Business Administration (SBA)" target="new window" />. The SBA offers training, counseling, workshops, information about financing options, and referrals to lending, educational, and training institutions.Administered by the SBA, Small Business Development Centers (SBDC) provide management assistance to current and prospective small business owners. To find the nearest SBDC office, please call the SBA. We also recommend contacting the <answer_xref id ="4192" text="Service Corps of Retired Executives (SCORE)" target="new window" />. SCORE volunteers are retired or semi-retired business executives who donate their time and expertise to counsel and mentor individuals starting a business.The SBA does not offer grants to start or expand small businesses, although it does offer a wide variety of <a href="http://www.sba.gov/services/financialassistance/sbaloantopics/" target="_blank">loan programs</a>. While the SBA does offer some grant programs, these are generally designed to expand and enhance organizations that provide small business management, technical, or financial assistance. These grants generally support nonprofit organizations, intermediary lending institutions, and state and local governments. (For examples, see the <a href="http://www.sba.gov/aboutsba/sbaprograms/sbir/" target="_blank">Small Business Innovation Research and Small Business Technology Transfer Programs</a> and visit the <a href="http://www.sba.gov/idc/groups/public/documents/sba_program_office/inv_presentation4.ppt" target="_blank">New Markets Venture Capital Program</a>-- note that this is a PowerPoint document.) Low-interest government loans are another alternative you may wish to consider.To get a list of federal programs and to apply for a particular grant, please visit <a href="http://www.govbenefits.gov/" target="_blank">GovBenefits.gov</a>. GovBenefits.gov is the official government benefits web site, encompassing more than 400 federal and 600 state programs funded by various agencies. This site allows you to complete a confidential questionnaire and receive a list of programs that may apply to your situation.Many states provide resources that can help your business expand. The agencies that provide these resources vary from state to state. To locate one of these agencies, please contact <a href="http://www.usa.gov/Agencies/State_and_Territories.shtml" target="_blank">your state government</a>.You can also research business compliance, tax and other regulatory issues that may affect the expansion of your business by visiting the <a href="http://www.business.gov/" target="_blank">Business.gov web site</a>.Veterans If you are a veteran, you may also want to contact the <answer_xref id ="4105" text="Department of Veterans Affairs' Center for Veterans Enterprise" target="new window" />. This office provides information for veterans who own or wish to start their own businesses. Minorities If you are a member of a minority group, you may also want to contact a regional or district office of the <answer_xref id ="6451" text="Minority Business Development Agency (MBDA)" target="new window" />. The MBDA offers information specifically for members of minority groups who own or wish to start their own businesses.Business Taxes For information on business taxes, contact the local office of the <answer_xref id ="7773" text="Internal Revenue Service (IRS)" target="new window" /> or one of the <answer_xref id ="7766" text="IRS Business Hotlines" target="new window" />. Please note that while the IRS does not provide financial assistance to individuals to start a business, they will be able to assist you with learning about how taxes affect a business and how to file your business taxes. </as-html> 26261 05/01/2008 Money Grants and Loans <as-html>Expanding a Business</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=35 <as-html>If you are looking for business assistance, start by contacting the <answer_xref id ="4550" text="Small Business Administration (SBA)" target="new window" />. The SBA offers training, counseling, workshops, information about financing options, and referrals to lending, educational, and training institutions.Administered by the SBA, Small Business Development Centers (SBDC) provide management assistance to current and prospective small business owners. To find the nearest SBDC office, please call the SBA. We also recommend contacting the <answer_xref id ="4192" text="Service Corps of Retired Executives (SCORE)" target="new window" />. SCORE volunteers are retired or semi-retired business executives who donate their time and expertise to counsel and mentor individuals starting a business.The SBA does not offer grants to start or expand small businesses, although it does offer a wide variety of <a href="http://www.sba.gov/services/financialassistance/sbaloantopics/" target="_blank">loan programs</a>. While the SBA does offer some grant programs, these are generally designed to expand and enhance organizations that provide small business management, technical, or financial assistance. These grants generally support nonprofit organizations, intermediary lending institutions, and state and local governments. (For examples, see the <a href="http://www.sba.gov/aboutsba/sbaprograms/sbir/" target="_blank">Small Business Innovation Research and Small Business Technology Transfer Programs</a> and visit the <a href="http://www.sba.gov/idc/groups/public/documents/sba_program_office/inv_presentation4.ppt" target="_blank">New Markets Venture Capital Program</a>-- note that this is a PowerPoint document.) Low-interest government loans are another alternative you may wish to consider.To get a list of federal programs and to apply for a particular grant, please visit <a href="http://www.govbenefits.gov/" target="_blank">GovBenefits.gov</a>. GovBenefits.gov is the official government benefits web site, encompassing more than 400 federal and 600 state programs funded by various agencies. This site allows you to complete a confidential questionnaire and receive a list of programs that may apply to your situation.Many states provide resources that can help your business expand. The agencies that provide these resources vary from state to state. To locate one of these agencies, please contact <a href="http://www.usa.gov/Agencies/State_and_Territories.shtml" target="_blank">your state government</a>.You can also research business compliance, tax and other regulatory issues that may affect the expansion of your business by visiting the <a href="http://www.business.gov/" target="_blank">Business.gov web site</a>.Veterans If you are a veteran, you may also want to contact the <answer_xref id ="4105" text="Department of Veterans Affairs' Center for Veterans Enterprise" target="new window" />. This office provides information for veterans who own or wish to start their own businesses. Minorities If you are a member of a minority group, you may also want to contact a regional or district office of the <answer_xref id ="6451" text="Minority Business Development Agency (MBDA)" target="new window" />. The MBDA offers information specifically for members of minority groups who own or wish to start their own businesses.Business Taxes For information on business taxes, contact the local office of the <answer_xref id ="7773" text="Internal Revenue Service (IRS)" target="new window" /> or one of the <answer_xref id ="7766" text="IRS Business Hotlines" target="new window" />. Please note that while the IRS does not provide financial assistance to individuals to start a business, they will be able to assist you with learning about how taxes affect a business and how to file your business taxes. </as-html> 26261 05/01/2008 Taxes <as-html>Expanding a Business</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=35 <as-html>If you are looking for business assistance, start by contacting the <answer_xref id ="4550" text="Small Business Administration (SBA)" target="new window" />. The SBA offers training, counseling, workshops, information about financing options, and referrals to lending, educational, and training institutions.Administered by the SBA, Small Business Development Centers (SBDC) provide management assistance to current and prospective small business owners. To find the nearest SBDC office, please call the SBA. We also recommend contacting the <answer_xref id ="4192" text="Service Corps of Retired Executives (SCORE)" target="new window" />. SCORE volunteers are retired or semi-retired business executives who donate their time and expertise to counsel and mentor individuals starting a business.The SBA does not offer grants to start or expand small businesses, although it does offer a wide variety of <a href="http://www.sba.gov/services/financialassistance/sbaloantopics/" target="_blank">loan programs</a>. While the SBA does offer some grant programs, these are generally designed to expand and enhance organizations that provide small business management, technical, or financial assistance. These grants generally support nonprofit organizations, intermediary lending institutions, and state and local governments. (For examples, see the <a href="http://www.sba.gov/aboutsba/sbaprograms/sbir/" target="_blank">Small Business Innovation Research and Small Business Technology Transfer Programs</a> and visit the <a href="http://www.sba.gov/idc/groups/public/documents/sba_program_office/inv_presentation4.ppt" target="_blank">New Markets Venture Capital Program</a>-- note that this is a PowerPoint document.) Low-interest government loans are another alternative you may wish to consider.To get a list of federal programs and to apply for a particular grant, please visit <a href="http://www.govbenefits.gov/" target="_blank">GovBenefits.gov</a>. GovBenefits.gov is the official government benefits web site, encompassing more than 400 federal and 600 state programs funded by various agencies. This site allows you to complete a confidential questionnaire and receive a list of programs that may apply to your situation.Many states provide resources that can help your business expand. The agencies that provide these resources vary from state to state. To locate one of these agencies, please contact <a href="http://www.usa.gov/Agencies/State_and_Territories.shtml" target="_blank">your state government</a>.You can also research business compliance, tax and other regulatory issues that may affect the expansion of your business by visiting the <a href="http://www.business.gov/" target="_blank">Business.gov web site</a>.Veterans If you are a veteran, you may also want to contact the <answer_xref id ="4105" text="Department of Veterans Affairs' Center for Veterans Enterprise" target="new window" />. This office provides information for veterans who own or wish to start their own businesses. Minorities If you are a member of a minority group, you may also want to contact a regional or district office of the <answer_xref id ="6451" text="Minority Business Development Agency (MBDA)" target="new window" />. The MBDA offers information specifically for members of minority groups who own or wish to start their own businesses.Business Taxes For information on business taxes, contact the local office of the <answer_xref id ="7773" text="Internal Revenue Service (IRS)" target="new window" /> or one of the <answer_xref id ="7766" text="IRS Business Hotlines" target="new window" />. Please note that while the IRS does not provide financial assistance to individuals to start a business, they will be able to assist you with learning about how taxes affect a business and how to file your business taxes. </as-html> 26261 05/01/2008 Veterans Issues <as-html>Expanding a Business</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=35 <as-html>If you are looking for business assistance, start by contacting the <answer_xref id ="4550" text="Small Business Administration (SBA)" target="new window" />. The SBA offers training, counseling, workshops, information about financing options, and referrals to lending, educational, and training institutions.Administered by the SBA, Small Business Development Centers (SBDC) provide management assistance to current and prospective small business owners. To find the nearest SBDC office, please call the SBA. We also recommend contacting the <answer_xref id ="4192" text="Service Corps of Retired Executives (SCORE)" target="new window" />. SCORE volunteers are retired or semi-retired business executives who donate their time and expertise to counsel and mentor individuals starting a business.The SBA does not offer grants to start or expand small businesses, although it does offer a wide variety of <a href="http://www.sba.gov/services/financialassistance/sbaloantopics/" target="_blank">loan programs</a>. While the SBA does offer some grant programs, these are generally designed to expand and enhance organizations that provide small business management, technical, or financial assistance. These grants generally support nonprofit organizations, intermediary lending institutions, and state and local governments. (For examples, see the <a href="http://www.sba.gov/aboutsba/sbaprograms/sbir/" target="_blank">Small Business Innovation Research and Small Business Technology Transfer Programs</a> and visit the <a href="http://www.sba.gov/idc/groups/public/documents/sba_program_office/inv_presentation4.ppt" target="_blank">New Markets Venture Capital Program</a>-- note that this is a PowerPoint document.) Low-interest government loans are another alternative you may wish to consider.To get a list of federal programs and to apply for a particular grant, please visit <a href="http://www.govbenefits.gov/" target="_blank">GovBenefits.gov</a>. GovBenefits.gov is the official government benefits web site, encompassing more than 400 federal and 600 state programs funded by various agencies. This site allows you to complete a confidential questionnaire and receive a list of programs that may apply to your situation.Many states provide resources that can help your business expand. The agencies that provide these resources vary from state to state. To locate one of these agencies, please contact <a href="http://www.usa.gov/Agencies/State_and_Territories.shtml" target="_blank">your state government</a>.You can also research business compliance, tax and other regulatory issues that may affect the expansion of your business by visiting the <a href="http://www.business.gov/" target="_blank">Business.gov web site</a>.Veterans If you are a veteran, you may also want to contact the <answer_xref id ="4105" text="Department of Veterans Affairs' Center for Veterans Enterprise" target="new window" />. This office provides information for veterans who own or wish to start their own businesses. Minorities If you are a member of a minority group, you may also want to contact a regional or district office of the <answer_xref id ="6451" text="Minority Business Development Agency (MBDA)" target="new window" />. The MBDA offers information specifically for members of minority groups who own or wish to start their own businesses.Business Taxes For information on business taxes, contact the local office of the <answer_xref id ="7773" text="Internal Revenue Service (IRS)" target="new window" /> or one of the <answer_xref id ="7766" text="IRS Business Hotlines" target="new window" />. Please note that while the IRS does not provide financial assistance to individuals to start a business, they will be able to assist you with learning about how taxes affect a business and how to file your business taxes. </as-html> 26261 05/01/2008 More Topics Small Business Assistance <as-html>Buying Investment Property</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=36 <as-html>If you are interested in <a href="http://www.pueblo.gsa.gov/cfocus/cfsecondhome03/focus.htm" target="_blank">purchasing investment property</a>, you may want to start by contacting the <a href="http://www.hud.gov/" target="_blank">Housing and Urban Development (HUD)</a>. HUD has resources for <a href="http://www.hud.gov/groups/landlords.cfm" target="_blank">landlords</a>, <a href="http://www.hud.gov/offices/cpd/affordablehousing/training/web/chdo/roles/owner.cfm" target="_blank">property owners</a> and <a href="http://www.hud.gov/groups/multifamily.cfm" target="_blank">developers</a>. You may also want to contact your <answer_xref id ="6615" text="state housing finance agency" target="new window" />. These offices may have information about properties available in your area and programs designed to encourage investment and development.If you plan to use the property for a business, you may also want to contact the <answer_xref id ="4550" text="Small Business Administration (SBA)" target="new window" />. The SBA offers training, counseling, workshops, information about financing options, and referrals to lending, educational, and training institutions. </as-html> 21627 04/24/2008 Grants and Loans Small Business <as-html>Buying Investment Property</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=36 <as-html>If you are interested in <a href="http://www.pueblo.gsa.gov/cfocus/cfsecondhome03/focus.htm" target="_blank">purchasing investment property</a>, you may want to start by contacting the <a href="http://www.hud.gov/" target="_blank">Housing and Urban Development (HUD)</a>. HUD has resources for <a href="http://www.hud.gov/groups/landlords.cfm" target="_blank">landlords</a>, <a href="http://www.hud.gov/offices/cpd/affordablehousing/training/web/chdo/roles/owner.cfm" target="_blank">property owners</a> and <a href="http://www.hud.gov/groups/multifamily.cfm" target="_blank">developers</a>. You may also want to contact your <answer_xref id ="6615" text="state housing finance agency" target="new window" />. These offices may have information about properties available in your area and programs designed to encourage investment and development.If you plan to use the property for a business, you may also want to contact the <answer_xref id ="4550" text="Small Business Administration (SBA)" target="new window" />. The SBA offers training, counseling, workshops, information about financing options, and referrals to lending, educational, and training institutions. </as-html> 21627 04/24/2008 Money Grants and Loans <as-html>Buying Investment Property</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=36 <as-html>If you are interested in <a href="http://www.pueblo.gsa.gov/cfocus/cfsecondhome03/focus.htm" target="_blank">purchasing investment property</a>, you may want to start by contacting the <a href="http://www.hud.gov/" target="_blank">Housing and Urban Development (HUD)</a>. HUD has resources for <a href="http://www.hud.gov/groups/landlords.cfm" target="_blank">landlords</a>, <a href="http://www.hud.gov/offices/cpd/affordablehousing/training/web/chdo/roles/owner.cfm" target="_blank">property owners</a> and <a href="http://www.hud.gov/groups/multifamily.cfm" target="_blank">developers</a>. You may also want to contact your <answer_xref id ="6615" text="state housing finance agency" target="new window" />. These offices may have information about properties available in your area and programs designed to encourage investment and development.If you plan to use the property for a business, you may also want to contact the <answer_xref id ="4550" text="Small Business Administration (SBA)" target="new window" />. The SBA offers training, counseling, workshops, information about financing options, and referrals to lending, educational, and training institutions. </as-html> 21627 04/24/2008 Money Mortgages <as-html>Buying Investment Property</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=36 <as-html>If you are interested in <a href="http://www.pueblo.gsa.gov/cfocus/cfsecondhome03/focus.htm" target="_blank">purchasing investment property</a>, you may want to start by contacting the <a href="http://www.hud.gov/" target="_blank">Housing and Urban Development (HUD)</a>. HUD has resources for <a href="http://www.hud.gov/groups/landlords.cfm" target="_blank">landlords</a>, <a href="http://www.hud.gov/offices/cpd/affordablehousing/training/web/chdo/roles/owner.cfm" target="_blank">property owners</a> and <a href="http://www.hud.gov/groups/multifamily.cfm" target="_blank">developers</a>. You may also want to contact your <answer_xref id ="6615" text="state housing finance agency" target="new window" />. These offices may have information about properties available in your area and programs designed to encourage investment and development.If you plan to use the property for a business, you may also want to contact the <answer_xref id ="4550" text="Small Business Administration (SBA)" target="new window" />. The SBA offers training, counseling, workshops, information about financing options, and referrals to lending, educational, and training institutions. </as-html> 21627 04/24/2008 More Topics Housing <as-html>Buying Investment Property</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=36 <as-html>If you are interested in <a href="http://www.pueblo.gsa.gov/cfocus/cfsecondhome03/focus.htm" target="_blank">purchasing investment property</a>, you may want to start by contacting the <a href="http://www.hud.gov/" target="_blank">Housing and Urban Development (HUD)</a>. HUD has resources for <a href="http://www.hud.gov/groups/landlords.cfm" target="_blank">landlords</a>, <a href="http://www.hud.gov/offices/cpd/affordablehousing/training/web/chdo/roles/owner.cfm" target="_blank">property owners</a> and <a href="http://www.hud.gov/groups/multifamily.cfm" target="_blank">developers</a>. You may also want to contact your <answer_xref id ="6615" text="state housing finance agency" target="new window" />. These offices may have information about properties available in your area and programs designed to encourage investment and development.If you plan to use the property for a business, you may also want to contact the <answer_xref id ="4550" text="Small Business Administration (SBA)" target="new window" />. The SBA offers training, counseling, workshops, information about financing options, and referrals to lending, educational, and training institutions. </as-html> 21627 04/24/2008 More Topics Small Business Assistance <as-html>Employer ID Number (EIN)</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=37 <as-html>An <a href="http://www.irs.gov/businesses/small/article/0,,id=98350,00.html" target="_blank">Employer Identification Number (EIN)</a> is also known as a Federal Tax Identification Number, and is used to identify a business entity. To find out if you need an EIN, please view the Internal Revenue Service (IRS) <a href="http://www.irs.gov/businesses/small/article/0,,id=97872,00.html" target="_blank">Do You Need an EIN?</a> web page.You can apply via the methods listed below, but please note that no matter how you apply, it will take up to two weeks before your EIN becomes part of the IRS's permanent records. You must wait until this occurs before you can: file an electronic return, make an electronic payment, or pass an IRS Taxpayer Identification Number matching program.Phone Taxpayers can obtain an EIN immediately by calling the Business and Specialty Tax Line at 1-800-829-4933, 7:00 a.m. to 10:00 p.m. (Monday through Friday, local time). An assistor takes the information, assigns the EIN, and provides the number to an authorized individual over the telephone.Fax Taxpayers can fax the completed <a href="http://www.irs.gov/pub/irs-pdf/fss4.pdf" target="_blank">Form SS-4</a> (.PDF document) to their state fax number (see <a href="http://www.irs.gov/file/article/0,,id=111453,00.html" target="_blank">Where to File - Business Forms and Filing Addresses</a> ) after ensuring that the Form SS-4 contains all of the required information. If it is determined that the entity needs a new EIN, one will be assigned using the appropriate procedures for the entity type. If the taxpayer's fax number is provided, a fax will be sent back with the EIN within four business days.Mail The processing timeframe for an EIN application received by mail is four weeks. Ensure that the <a href="http://www.irs.gov/pub/irs-pdf/fss4.pdf" target="_blank">Form SS-4</a> (.PDF document) contains all of the required information. If it is determined that the entity needs a new EIN, one will be assigned using the appropriate procedures for the entity type and mailed to the taxpayer.Online - Interview-Style Application The IRS will ask you the questions and you give them the answers. After all validations are done you will get your EIN immediately upon completion. You can then download, save, and print your EIN confirmation notice. This EIN is your permanent number and can be used immediately for most of your business needs. Please visit the IRS <a href="https://sa1.www4.irs.gov/modiein/individual/" target="_blank">EIN Assistant</a> web page to begin the process of applying online for an EIN. For additional information, please visit <a href="http://www.irs.gov/businesses/small/article/0,,id=102767,00.html" target="_blank">EIN Online</a>.When is a New EIN Needed? For information about needing a new EIN for your business, please visit the IRS <a href="http://www.irs.gov/businesses/small/article/0,,id=98011,00.html" target="_blank">Do You Need a New EIN?</a> web page. Businesses need a new EIN when their ownership or structure has changed. Although changing the name of your business does not require you to obtain a new EIN, you may wish to visit the IRS <a href="http://www.irs.gov/individuals/article/0,,id=148089,00.html" target="_blank">Business Name Change</a> web page to find out what actions are required if you change the name of your business.Please note: To view and print .PDF documents, you must use a special computer application that is available without charge. If you do not already have this application on your computer, please <a href="http://www.adobe.com/products/acrobat/readstep2.html" target="_blank">download the Adobe Reader software</a>. Additional assistance is available on the <a href="http://www.adobe.com/support/products/acrreader.html" target="_ 17691 01/16/2008 Taxes <as-html>Incorporating a Business </as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=38 <as-html>In the United States, businesses are registered as legal entities (sole proprietors, partnerships or corporations). You do not have to incorporate and may wish to set up your business based on one of the other models:<ul><li><div>A sole proprietorship is a business entity which legally has no separate existence from its owner, does not pay corporate taxes, and has the least amount of government regulation. However, the assets of the owner (homes, retirement accounts, personal bank accounts) are at risk if the business is sued or goes into default.</div></li><li><div>A partnership (general, limited, and limited liability partnership) is a business entity formed by two or more individuals. A general partnership is similar to a sole proprietorship, while a limited or limited liability partnership offer a degree of protection of the partners' personal assets and business liabilities. Both a sole proprietorship and partnership are dissolved if an owner dies or leaves the business.</div></li><li><div>A corporation is a business entity that is separate from its owners and is considered by the law as a separate and 'fictitious' person. Its owners are shareholders, meaning they own a certain percentage of the company through a share or stock. A corporation may be (but is not limited to) a business, nonprofit organization, social club, or a city government.</div></li><li><div>A limited liability company (LLC) is a business entity offering limited liability to its owners. It is similar to a corporation and is suitable for smaller companies with a limited number of owners. Unlike a regular corporation, a limited liability company with one member may be treated as a disregarded entity, which means that income and expenses are shown on the owner's personal tax return. The formation of an LLC in most states is similar to a corporation.</div></li></ul>The main advantage of a corporation is the liability protection it provides its shareholders, that it is liable for its own debts and can only be held liable to the extent of the corporation's assets. The assets of a shareholder are personal assets that cannot be reached by corporate creditors in most circumstances. Unlike sole proprietorships and partnerships, corporations do not dissolve because of the death or resignation of any owners.To form a corporation, articles of incorporation must be <a href="http://www.usa.gov/Business/Incorporate.shtml" target="_blank">filed with the state</a> where the corporation is being organized. A corporation can be incorporated in any state, and it does not have to be incorporated in the state in which it is going to do business. However, corporations must register as foreign corporations in any states in which they do business outside of the state in which they are incorporated. A corporation must also register with the <answer_xref id ="7773" text="Internal Revenue Service (IRS)" target="new window" />. Lawyers and accountants can assist in the legalities and documentation needed to form a corporation.For small businesses, you can visit Business.gov for a guide to starting a small business at <a href="http://www.business.gov/guides/start/" target="_blank">http://www.business.gov/guides/start/</a>. You may also wish to view further information on <answer_xref id ="40" text="starting a business" target="new window" />. </as-html> 1596 05/01/2008 Laws, Legislation and Courts General Information <as-html>Incorporating a Business </as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=38 <as-html>In the United States, businesses are registered as legal entities (sole proprietors, partnerships or corporations). You do not have to incorporate and may wish to set up your business based on one of the other models:<ul><li><div>A sole proprietorship is a business entity which legally has no separate existence from its owner, does not pay corporate taxes, and has the least amount of government regulation. However, the assets of the owner (homes, retirement accounts, personal bank accounts) are at risk if the business is sued or goes into default.</div></li><li><div>A partnership (general, limited, and limited liability partnership) is a business entity formed by two or more individuals. A general partnership is similar to a sole proprietorship, while a limited or limited liability partnership offer a degree of protection of the partners' personal assets and business liabilities. Both a sole proprietorship and partnership are dissolved if an owner dies or leaves the business.</div></li><li><div>A corporation is a business entity that is separate from its owners and is considered by the law as a separate and 'fictitious' person. Its owners are shareholders, meaning they own a certain percentage of the company through a share or stock. A corporation may be (but is not limited to) a business, nonprofit organization, social club, or a city government.</div></li><li><div>A limited liability company (LLC) is a business entity offering limited liability to its owners. It is similar to a corporation and is suitable for smaller companies with a limited number of owners. Unlike a regular corporation, a limited liability company with one member may be treated as a disregarded entity, which means that income and expenses are shown on the owner's personal tax return. The formation of an LLC in most states is similar to a corporation.</div></li></ul>The main advantage of a corporation is the liability protection it provides its shareholders, that it is liable for its own debts and can only be held liable to the extent of the corporation's assets. The assets of a shareholder are personal assets that cannot be reached by corporate creditors in most circumstances. Unlike sole proprietorships and partnerships, corporations do not dissolve because of the death or resignation of any owners.To form a corporation, articles of incorporation must be <a href="http://www.usa.gov/Business/Incorporate.shtml" target="_blank">filed with the state</a> where the corporation is being organized. A corporation can be incorporated in any state, and it does not have to be incorporated in the state in which it is going to do business. However, corporations must register as foreign corporations in any states in which they do business outside of the state in which they are incorporated. A corporation must also register with the <answer_xref id ="7773" text="Internal Revenue Service (IRS)" target="new window" />. Lawyers and accountants can assist in the legalities and documentation needed to form a corporation.For small businesses, you can visit Business.gov for a guide to starting a small business at <a href="http://www.business.gov/guides/start/" target="_blank">http://www.business.gov/guides/start/</a>. You may also wish to view further information on <answer_xref id ="40" text="starting a business" target="new window" />. </as-html> 1596 05/01/2008 Taxes <as-html>Incorporating a Business </as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=38 <as-html>In the United States, businesses are registered as legal entities (sole proprietors, partnerships or corporations). You do not have to incorporate and may wish to set up your business based on one of the other models:<ul><li><div>A sole proprietorship is a business entity which legally has no separate existence from its owner, does not pay corporate taxes, and has the least amount of government regulation. However, the assets of the owner (homes, retirement accounts, personal bank accounts) are at risk if the business is sued or goes into default.</div></li><li><div>A partnership (general, limited, and limited liability partnership) is a business entity formed by two or more individuals. A general partnership is similar to a sole proprietorship, while a limited or limited liability partnership offer a degree of protection of the partners' personal assets and business liabilities. Both a sole proprietorship and partnership are dissolved if an owner dies or leaves the business.</div></li><li><div>A corporation is a business entity that is separate from its owners and is considered by the law as a separate and 'fictitious' person. Its owners are shareholders, meaning they own a certain percentage of the company through a share or stock. A corporation may be (but is not limited to) a business, nonprofit organization, social club, or a city government.</div></li><li><div>A limited liability company (LLC) is a business entity offering limited liability to its owners. It is similar to a corporation and is suitable for smaller companies with a limited number of owners. Unlike a regular corporation, a limited liability company with one member may be treated as a disregarded entity, which means that income and expenses are shown on the owner's personal tax return. The formation of an LLC in most states is similar to a corporation.</div></li></ul>The main advantage of a corporation is the liability protection it provides its shareholders, that it is liable for its own debts and can only be held liable to the extent of the corporation's assets. The assets of a shareholder are personal assets that cannot be reached by corporate creditors in most circumstances. Unlike sole proprietorships and partnerships, corporations do not dissolve because of the death or resignation of any owners.To form a corporation, articles of incorporation must be <a href="http://www.usa.gov/Business/Incorporate.shtml" target="_blank">filed with the state</a> where the corporation is being organized. A corporation can be incorporated in any state, and it does not have to be incorporated in the state in which it is going to do business. However, corporations must register as foreign corporations in any states in which they do business outside of the state in which they are incorporated. A corporation must also register with the <answer_xref id ="7773" text="Internal Revenue Service (IRS)" target="new window" />. Lawyers and accountants can assist in the legalities and documentation needed to form a corporation.For small businesses, you can visit Business.gov for a guide to starting a small business at <a href="http://www.business.gov/guides/start/" target="_blank">http://www.business.gov/guides/start/</a>. You may also wish to view further information on <answer_xref id ="40" text="starting a business" target="new window" />. </as-html> 1596 05/01/2008 More Topics Small Business Assistance <as-html>Registering a Business</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=39 <as-html>To register your business entity, the <a href="http://www.sba.gov/" target="_blank">Small Business Administration (SBA)</a> has a list of <a href="http://www.sba.gov/hotlist/license.html" target="_blank">where to obtain business licenses</a>. Or, you can contact the State Secretary of State, Department of Revenue, county offices or other departments of the <answer_xref id="6172" text="state government" target="new window" /> with which the business will be registered. Many states have different regulations for registering a business. Business.gov also has information on how to <a href="http://www.business.gov/guides/business_law/business_name.html" target="_blank">select and register a business name</a>.There are also private attorneys and other organizations that can help a business become registered. Those wanting to register should also check with their local and state governments to see if the name desired for the business has been used. The <a href="http://www.uspto.gov/" target="_blank">United States Patent and Trademark Office (USPTO)</a> will have a list of names, trademarks and logos registered by other businesses.For alcohol and tobacco licenses, contact your state <answer_xref id ="5542" text="Alcoholic Beverage Control Board" target="new window" />. For food licenses, contact your county health department. </as-html> 5907 05/01/2008 More Topics Small Business Assistance <as-html>Starting a Business</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=40 <as-html>The Small Business Administration (SBA) offers a wealth of useful information on their web site for those interested in starting a business. By visiting <a href="http://www.sba.gov/" target="_blank">http://www.sba.gov/</a> you can access information on establishing a business plan, <answer_xref id ="38" text="on forming a corporation" target="new window" />, and obtaining capital and funding. If you would like more information or wish to speak to an SBA representative, you can <answer_xref id ="4550" text="contact the SBA toll-free" target="new window" />.As a new business owner, you will need to understand your federal tax responsibilities. To learn more about federal tax responsibilities, visit the <a href="http://www.irs.gov/businesses/small/article/0,,id=99336,00.html" target="_blank">Internal Revenue Service (IRS)</a>. The IRS also provides resources for <a href="http://www.irs.gov/businesses/small/article/0,,id=99021,00.html" target="_blank">starting a business in your state</a>.The SBA does not offer grants to start or expand small businesses (with some exceptions), although it does offer a wide variety of loan programs. (See <a href="http://www.sba.gov/services/financialassistance/" target="_blank">http://www.sba.gov/services/financialassistance/</a> for more information.)While the SBA does offer some grant programs, these are generally designed to expand and enhance organizations that provide small business management, technical, or financial assistance. These grants generally support nonprofit organizations, intermediary lending institutions, and state and local governments. Please visit <a href="http://www.sba.gov/services/financialassistance/grants/" target="_blank">http://www.sba.gov/services/financialassistance/grants/</a> for more information.Another excellent resource to consult is a private organization called the <a href="http://www.score.org/" target="_blank">Service Corps of Retired Executives (SCORE)</a>. SCORE is comprised of retired business executives who donate their services and expertise to people starting or expanding a small business. SCORE has <a href="http://www.score.org/findscore/" target="_blank">offices</a> all over the country.There also exists a nationwide network of Small Business Development Centers (SBDC), which is administered by the SBA. This program was developed to provide management assistance to current and prospective small business owners. To visit the SBDC online, please visit <a href="http://www.sba.gov/sbdc/" target="_blank">http://www.sba.gov/sbdc/</a>. There are also Business Development Centers designed specifically to assist women, Native Americans, and minorities to which the <answer_xref id ="6451" text="Minority Business Development Agency (MBDA)" target="new window" /> can direct you.The <a href="http://www.sec.gov/info/smallbus/qasbsec.htm" target="_blank">Securities and Exchange Commission (SEC)</a> can help a company understand how to raise capital and comply with the federal securities laws.Many states provide resources that can help you start a business. The agencies that provide these resources vary from state to state. To locate one of these agencies, please contact <a href="http://www.usa.gov/Agencies/State_and_Territories.shtml" target="_blank">your state government</a>.For additional information on starting a business, please visit <a href="http://www.business.gov/" target="_blank">http://www.business.gov/</a> and <a href="http://www.usa.gov/Business/Business_Gateway.shtml" target="_blank">http://www.usa.gov/Business/Business_Gateway.shtml</a>. </as-html> 115781 04/10/2008 More Topics Small Business Assistance <as-html>Starting a Business</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=40 <as-html>The Small Business Administration (SBA) offers a wealth of useful information on their web site for those interested in starting a business. By visiting <a href="http://www.sba.gov/" target="_blank">http://www.sba.gov/</a> you can access information on establishing a business plan, <answer_xref id ="38" text="on forming a corporation" target="new window" />, and obtaining capital and funding. If you would like more information or wish to speak to an SBA representative, you can <answer_xref id ="4550" text="contact the SBA toll-free" target="new window" />.As a new business owner, you will need to understand your federal tax responsibilities. To learn more about federal tax responsibilities, visit the <a href="http://www.irs.gov/businesses/small/article/0,,id=99336,00.html" target="_blank">Internal Revenue Service (IRS)</a>. The IRS also provides resources for <a href="http://www.irs.gov/businesses/small/article/0,,id=99021,00.html" target="_blank">starting a business in your state</a>.The SBA does not offer grants to start or expand small businesses (with some exceptions), although it does offer a wide variety of loan programs. (See <a href="http://www.sba.gov/services/financialassistance/" target="_blank">http://www.sba.gov/services/financialassistance/</a> for more information.)While the SBA does offer some grant programs, these are generally designed to expand and enhance organizations that provide small business management, technical, or financial assistance. These grants generally support nonprofit organizations, intermediary lending institutions, and state and local governments. Please visit <a href="http://www.sba.gov/services/financialassistance/grants/" target="_blank">http://www.sba.gov/services/financialassistance/grants/</a> for more information.Another excellent resource to consult is a private organization called the <a href="http://www.score.org/" target="_blank">Service Corps of Retired Executives (SCORE)</a>. SCORE is comprised of retired business executives who donate their services and expertise to people starting or expanding a small business. SCORE has <a href="http://www.score.org/findscore/" target="_blank">offices</a> all over the country.There also exists a nationwide network of Small Business Development Centers (SBDC), which is administered by the SBA. This program was developed to provide management assistance to current and prospective small business owners. To visit the SBDC online, please visit <a href="http://www.sba.gov/sbdc/" target="_blank">http://www.sba.gov/sbdc/</a>. There are also Business Development Centers designed specifically to assist women, Native Americans, and minorities to which the <answer_xref id ="6451" text="Minority Business Development Agency (MBDA)" target="new window" /> can direct you.The <a href="http://www.sec.gov/info/smallbus/qasbsec.htm" target="_blank">Securities and Exchange Commission (SEC)</a> can help a company understand how to raise capital and comply with the federal securities laws.Many states provide resources that can help you start a business. The agencies that provide these resources vary from state to state. To locate one of these agencies, please contact <a href="http://www.usa.gov/Agencies/State_and_Territories.shtml" target="_blank">your state government</a>.For additional information on starting a business, please visit <a href="http://www.business.gov/" target="_blank">http://www.business.gov/</a> and <a href="http://www.usa.gov/Business/Business_Gateway.shtml" target="_blank">http://www.usa.gov/Business/Business_Gateway.shtml</a>. </as-html> 115781 04/10/2008 Grants and Loans Small Business <as-html>Starting a Business</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=40 <as-html>The Small Business Administration (SBA) offers a wealth of useful information on their web site for those interested in starting a business. By visiting <a href="http://www.sba.gov/" target="_blank">http://www.sba.gov/</a> you can access information on establishing a business plan, <answer_xref id ="38" text="on forming a corporation" target="new window" />, and obtaining capital and funding. If you would like more information or wish to speak to an SBA representative, you can <answer_xref id ="4550" text="contact the SBA toll-free" target="new window" />.As a new business owner, you will need to understand your federal tax responsibilities. To learn more about federal tax responsibilities, visit the <a href="http://www.irs.gov/businesses/small/article/0,,id=99336,00.html" target="_blank">Internal Revenue Service (IRS)</a>. The IRS also provides resources for <a href="http://www.irs.gov/businesses/small/article/0,,id=99021,00.html" target="_blank">starting a business in your state</a>.The SBA does not offer grants to start or expand small businesses (with some exceptions), although it does offer a wide variety of loan programs. (See <a href="http://www.sba.gov/services/financialassistance/" target="_blank">http://www.sba.gov/services/financialassistance/</a> for more information.)While the SBA does offer some grant programs, these are generally designed to expand and enhance organizations that provide small business management, technical, or financial assistance. These grants generally support nonprofit organizations, intermediary lending institutions, and state and local governments. Please visit <a href="http://www.sba.gov/services/financialassistance/grants/" target="_blank">http://www.sba.gov/services/financialassistance/grants/</a> for more information.Another excellent resource to consult is a private organization called the <a href="http://www.score.org/" target="_blank">Service Corps of Retired Executives (SCORE)</a>. SCORE is comprised of retired business executives who donate their services and expertise to people starting or expanding a small business. SCORE has <a href="http://www.score.org/findscore/" target="_blank">offices</a> all over the country.There also exists a nationwide network of Small Business Development Centers (SBDC), which is administered by the SBA. This program was developed to provide management assistance to current and prospective small business owners. To visit the SBDC online, please visit <a href="http://www.sba.gov/sbdc/" target="_blank">http://www.sba.gov/sbdc/</a>. There are also Business Development Centers designed specifically to assist women, Native Americans, and minorities to which the <answer_xref id ="6451" text="Minority Business Development Agency (MBDA)" target="new window" /> can direct you.The <a href="http://www.sec.gov/info/smallbus/qasbsec.htm" target="_blank">Securities and Exchange Commission (SEC)</a> can help a company understand how to raise capital and comply with the federal securities laws.Many states provide resources that can help you start a business. The agencies that provide these resources vary from state to state. To locate one of these agencies, please contact <a href="http://www.usa.gov/Agencies/State_and_Territories.shtml" target="_blank">your state government</a>.For additional information on starting a business, please visit <a href="http://www.business.gov/" target="_blank">http://www.business.gov/</a> and <a href="http://www.usa.gov/Business/Business_Gateway.shtml" target="_blank">http://www.usa.gov/Business/Business_Gateway.shtml</a>. </as-html> 115781 04/10/2008 Money Grants and Loans <as-html>Retaining Business Records</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=41 <as-html>The amount of time you should keep records depends upon varying factors. Record retention policies should be tailored to the type of business, the type of records involved, and applicable federal and state law. You will find some <a href="http://www.irs.gov/businesses/small/article/0,,id=98575,00.html" target="_blank">guidance on retaining records</a> from the Internal Revenue Service (IRS). Below, you will find information on the most popular types of business records and where to obtain more information:<ul><li><div>For assistance with workplace and labor-related records such as personnel files, job applications, and I-9 forms, contact the <answer_xref id ="4065" text="U.S. Department of Labor (DOL)" target="new window" />. DOL representatives can explain what documents must be kept on file and for how long each should be kept.</div></li><li><div>For help with federal tax records, such as income tax, Social Security and Medicare withholding, receipts for business expenditures, and any records that relate to your federal tax return, <answer_xref id ="7766" text="contact the IRS" target="new window" />.</div></li><li><div>For help with state tax records, such as sales taxes, use taxes, and employee withholdings, contact your <a href="http://www.irs.gov/taxpros/article/0,,id=100236,00.html" target="_blank">state Department of Revenue</a>.</div></li></ul>In addition, the <answer_xref id ="4550" text="Small Business Administration (SBA)" target="new window" /> is available to offer guidance, suggestions, and referrals to appropriate agencies to help small businesses establish their record keeping systems.Finally, you may also wish to view information from the Federal Emergency Management Agency (FEMA) on <a href="http://www.fema.gov/library/file?type=publishedFile&file=how2021.pdf&fileid=cd127af0-7995-11db-9b42-000bdba87d5b" target="_blank">protecting your business records and inventory from disasters</a> (.PDF document).Please note: To view and print .PDF documents, you must use a special computer application that is available without charge. If you do not already have this application on your computer, please <a href="http://www.adobe.com/products/acrobat/readstep2.html" target="_blank">download the Adobe Reader software</a>. Additional assistance is available on the <a href="http://www.adobe.com/support/products/acrreader.html" target="_blank">Adobe Technical Support</a> web site. </as-html> 433 04/30/2008 More Topics Small Business Assistance <as-html>Retaining Business Records</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=41 <as-html>The amount of time you should keep records depends upon varying factors. Record retention policies should be tailored to the type of business, the type of records involved, and applicable federal and state law. You will find some <a href="http://www.irs.gov/businesses/small/article/0,,id=98575,00.html" target="_blank">guidance on retaining records</a> from the Internal Revenue Service (IRS). Below, you will find information on the most popular types of business records and where to obtain more information:<ul><li><div>For assistance with workplace and labor-related records such as personnel files, job applications, and I-9 forms, contact the <answer_xref id ="4065" text="U.S. Department of Labor (DOL)" target="new window" />. DOL representatives can explain what documents must be kept on file and for how long each should be kept.</div></li><li><div>For help with federal tax records, such as income tax, Social Security and Medicare withholding, receipts for business expenditures, and any records that relate to your federal tax return, <answer_xref id ="7766" text="contact the IRS" target="new window" />.</div></li><li><div>For help with state tax records, such as sales taxes, use taxes, and employee withholdings, contact your <a href="http://www.irs.gov/taxpros/article/0,,id=100236,00.html" target="_blank">state Department of Revenue</a>.</div></li></ul>In addition, the <answer_xref id ="4550" text="Small Business Administration (SBA)" target="new window" /> is available to offer guidance, suggestions, and referrals to appropriate agencies to help small businesses establish their record keeping systems.Finally, you may also wish to view information from the Federal Emergency Management Agency (FEMA) on <a href="http://www.fema.gov/library/file?type=publishedFile&file=how2021.pdf&fileid=cd127af0-7995-11db-9b42-000bdba87d5b" target="_blank">protecting your business records and inventory from disasters</a> (.PDF document).Please note: To view and print .PDF documents, you must use a special computer application that is available without charge. If you do not already have this application on your computer, please <a href="http://www.adobe.com/products/acrobat/readstep2.html" target="_blank">download the Adobe Reader software</a>. Additional assistance is available on the <a href="http://www.adobe.com/support/products/acrreader.html" target="_blank">Adobe Technical Support</a> web site. </as-html> 433 04/30/2008 Taxes <as-html>Helping a Small Business Comply with Federal Regulations</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=42 <as-html>The <a href="http://www.sba.gov/" target="_blank">Small Business Administration (SBA)</a> can help you find resources to comply with federal regulations. Please visit their sections on <a href="http://www.sba.gov/services/Compliance/" target="_blank">compliance</a> and <a href="http://www.sba.gov/services/lawsandregulations/" target="_blank">laws/regulations</a>.The <a href="http://www.sba.gov/aboutsba/sbaprograms/ombudsman/" target="_blank">SBA's National Ombudsman</a> assists small businesses with unfair and excessive federal regulatory enforcement, such as repetitive audits or investigations, excessive fines, penalties, retaliation or other unfair regulatory enforcement action by a federal agency. The ombudsman receives complaints and comments from small businesses and acts as a "troubleshooter" between them and federal agencies. Comments and complaints are forwarded to federal agencies for a high level review and federal agencies are requested to consider the fairness of their actions.For a variety of resources that help businesses learn how to comply with federal as well as state and local regulations, please visit <a href="http://www.business.gov/" target="_blank">http://www.business.gov/</a>. </as-html> 932 05/01/2008 More Topics Small Business Assistance <as-html>United States Census Bureau</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=43 <as-html>The <a href="http://www.census.gov/" target="_blank">U.S. Census Bureau</a>, a component of the <a href="http://www.commerce.gov/" target="_blank">Department of Commerce (DOC)</a>, was established to provide a statistical study of the population every ten years. The <a href="http://www.census.gov/2010census/" target="_blank">next 10 year survey will be in 2010</a>. Information collected by the Census Bureau includes population demographics, housing statistics, and various types of trade data. Federal law mandates that the information collected by the Census Bureau from individual persons, households, or establishments, be kept strictly confidential and used only for statistical purposes.The Census Bureau serves as the leading source of data about the nation's people and economy. They honor privacy, protect confidentiality, share their expertise globally, and conduct their work openly.For additional information, please refer to their <a href="https://ask.census.gov/" target="_blank">frequently asked questions</a> or call the Census Bureau's national customer service center at 1-800-923-8282 or 1-301-763-INFO (1-301-763-4636). For specific questions, you may wish to contact your nearest <a href="http://www.census.gov/field/www/" target="_blank">U.S. Census Bureau Regional Office</a>. For media/press inquiries, please visit the <answer_xref id ="3491" text="Census Bureau's Public Information Office" target="new window" />.The Census Bureau does not conduct <a href="http://www.census.gov/epct/mso/" target="_blank">surveys</a> only once every 10 years. Every year, several surveys and questionnaires are sent to households all across the United States. There are some that are only done locally (for example, by county). If you have a concern about the legitimacy of a survey or questionnaire, please contact the Census Bureau at 1-800-923-8282 or 1-301-763-INFO (1-301-763-4636).Additional Resources:<ul type="disc"><li><a href="http://www.fedstats.gov/" target="_blank">FedStats.gov</a></li><li><a href="http://www.usa.gov/Topics/Reference_Shelf/Data.shtml" target="_blank">Data and Statistics Resources from USA.gov</a></li></ul> </as-html> 9504 04/30/2008 Contact Government Officials and Offices Offices <as-html>United States Census Bureau</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=43 <as-html>The <a href="http://www.census.gov/" target="_blank">U.S. Census Bureau</a>, a component of the <a href="http://www.commerce.gov/" target="_blank">Department of Commerce (DOC)</a>, was established to provide a statistical study of the population every ten years. The <a href="http://www.census.gov/2010census/" target="_blank">next 10 year survey will be in 2010</a>. Information collected by the Census Bureau includes population demographics, housing statistics, and various types of trade data. Federal law mandates that the information collected by the Census Bureau from individual persons, households, or establishments, be kept strictly confidential and used only for statistical purposes.The Census Bureau serves as the leading source of data about the nation's people and economy. They honor privacy, protect confidentiality, share their expertise globally, and conduct their work openly.For additional information, please refer to their <a href="https://ask.census.gov/" target="_blank">frequently asked questions</a> or call the Census Bureau's national customer service center at 1-800-923-8282 or 1-301-763-INFO (1-301-763-4636). For specific questions, you may wish to contact your nearest <a href="http://www.census.gov/field/www/" target="_blank">U.S. Census Bureau Regional Office</a>. For media/press inquiries, please visit the <answer_xref id ="3491" text="Census Bureau's Public Information Office" target="new window" />.The Census Bureau does not conduct <a href="http://www.census.gov/epct/mso/" target="_blank">surveys</a> only once every 10 years. Every year, several surveys and questionnaires are sent to households all across the United States. There are some that are only done locally (for example, by county). If you have a concern about the legitimacy of a survey or questionnaire, please contact the Census Bureau at 1-800-923-8282 or 1-301-763-INFO (1-301-763-4636).Additional Resources:<ul type="disc"><li><a href="http://www.fedstats.gov/" target="_blank">FedStats.gov</a></li><li><a href="http://www.usa.gov/Topics/Reference_Shelf/Data.shtml" target="_blank">Data and Statistics Resources from USA.gov</a></li></ul> </as-html> 9504 04/30/2008 More Topics Statistics Census <as-html>Obtaining Employment with the United States Census Bureau</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=44 <as-html>The <a href="http://www.census.gov/hrd/www/" target="_blank">"Jobs @ Census" web page</a> was designed to help prospective employees match their interests and experience with one of the many positions available at the Census Bureau.To view the Census Bureau's web site, please visit <a href="http://www.census.gov/" target="_blank">http://www.census.gov/</a>. </as-html> 2319 04/24/2008 Government Jobs <as-html>Obtaining Employment with the United States Census Bureau</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=44 <as-html>The <a href="http://www.census.gov/hrd/www/" target="_blank">"Jobs @ Census" web page</a> was designed to help prospective employees match their interests and experience with one of the many positions available at the Census Bureau.To view the Census Bureau's web site, please visit <a href="http://www.census.gov/" target="_blank">http://www.census.gov/</a>. </as-html> 2319 04/24/2008 More Topics Statistics Census <as-html>Research of Ancestors and/or Descendants</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=45 <as-html>The United States Census Bureau and the <answer_xref id ="4651" text="National Archives and Records Administration (NARA)" target="new window" /> provide resources to assist individuals with <a href="http://www.usa.gov/Citizen/Topics/History_Family.shtml" target="_blank">genealogical and family research</a>.Please visit the <a href="http://www.census.gov/genealogy/www/" target="_blank">United States Census Bureau's Genealogy web page</a> to access information on Census Bureau resources.Or, visit <a href="http://www.archives.gov/genealogy/" target="_blank">NARA's Genealogy web page</a> to access information about NARA resources. NARA has information such as tips for getting started, what records are available, where they can be found, and suggestions for books that may be helpful.For help with specific questions, you may wish to <a href="http://www.archives.gov/contact/" target="_blank">contact NARA</a> or your nearest <a href="http://www.census.gov/field/www/" target="_blank">Census Bureau Regional Office</a>.Finally, <a href="http://www.usa.gov/Citizen/Topics/History_Family.shtml" target="_blank">general information on family history and genealogy</a> and researching <answer_xref id ="6884" text="Native American ancestry" target="new window" /> are also available. </as-html> 1953 03/21/2008 Birth And Marriage Records General Information <as-html>Research of Ancestors and/or Descendants</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=45 <as-html>The United States Census Bureau and the <answer_xref id ="4651" text="National Archives and Records Administration (NARA)" target="new window" /> provide resources to assist individuals with <a href="http://www.usa.gov/Citizen/Topics/History_Family.shtml" target="_blank">genealogical and family research</a>.Please visit the <a href="http://www.census.gov/genealogy/www/" target="_blank">United States Census Bureau's Genealogy web page</a> to access information on Census Bureau resources.Or, visit <a href="http://www.archives.gov/genealogy/" target="_blank">NARA's Genealogy web page</a> to access information about NARA resources. NARA has information such as tips for getting started, what records are available, where they can be found, and suggestions for books that may be helpful.For help with specific questions, you may wish to <a href="http://www.archives.gov/contact/" target="_blank">contact NARA</a> or your nearest <a href="http://www.census.gov/field/www/" target="_blank">Census Bureau Regional Office</a>.Finally, <a href="http://www.usa.gov/Citizen/Topics/History_Family.shtml" target="_blank">general information on family history and genealogy</a> and researching <answer_xref id ="6884" text="Native American ancestry" target="new window" /> are also available. </as-html> 1953 03/21/2008 More Topics Statistics Census <as-html>Filing a Complaint against a Financial Institution</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=47 <as-html>When you have a complaint about a financial institution, the best place to start is by taking your complaint directly to senior bank management or the bank's customer service center. You should be prepared to explain your complaint and let them know what you expect for resolution.If you have already tried this and are not satisfied, you may contact the appropriate regulatory agency. Please note that regulatory agencies do not resolve factual or contractual disputes. In those cases, it is often best to seek <answer_xref id ="5864" text="legal advice" target="new window" /> for assistance with resolving the matter.To find the correct regulatory agency, you need to determine which type of financial institution your complaint concerns. If you are not sure, you may wish to obtain this information from the institution directly, or you can determine the type of institution from the <a href="http://www.ffiec.gov/nicpubweb/nicweb/SearchForm.aspx" target="_blank">Federal Reserve System's Institution Search</a>.After you verify the type of financial institution, select it from the list below and you can determine where to direct your complaint.<ul><li><div><answer_xref id ="5866" text="National Bank (Ex: Sample Bank, N.A.)" target="new window" /></div></li><li><div><answer_xref id ="5867" text="State Bank (Ex: Sample State Bank)" target="new window" /></div></li><li><div><answer_xref id ="5868" text="Federal Savings and Loan" target="new window" /></div></li><li><div><answer_xref id ="5869" text="Credit Union" target="new window" /></div></li><li><div><answer_xref id ="70" text="Finance Companies, Stores, Auto Dealers, Mortgage Companies, Credit Bureaus" target="new window" /></div></li></ul>If you need additional assistance, please visit the <a href="http://federalreserveconsumerhelp.gov/" target="_blank">Federal Reserve Consumer Help</a> web site for more information or to contact a representative.You may also wish to view the following information:<ul><li><div><answer_xref id ="130" text="Filing a Complaint About an Investment Issue" target="new window" /></div></li><li><div><answer_xref id ="74" text="Complain about Discrimination in a Lending Transaction" target="new window" /></div></li></ul> </as-html> 5365 01/28/2008 Money Banking & Credit <as-html>Filing a Complaint against a Financial Institution</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=47 <as-html>When you have a complaint about a financial institution, the best place to start is by taking your complaint directly to senior bank management or the bank's customer service center. You should be prepared to explain your complaint and let them know what you expect for resolution.If you have already tried this and are not satisfied, you may contact the appropriate regulatory agency. Please note that regulatory agencies do not resolve factual or contractual disputes. In those cases, it is often best to seek <answer_xref id ="5864" text="legal advice" target="new window" /> for assistance with resolving the matter.To find the correct regulatory agency, you need to determine which type of financial institution your complaint concerns. If you are not sure, you may wish to obtain this information from the institution directly, or you can determine the type of institution from the <a href="http://www.ffiec.gov/nicpubweb/nicweb/SearchForm.aspx" target="_blank">Federal Reserve System's Institution Search</a>.After you verify the type of financial institution, select it from the list below and you can determine where to direct your complaint.<ul><li><div><answer_xref id ="5866" text="National Bank (Ex: Sample Bank, N.A.)" target="new window" /></div></li><li><div><answer_xref id ="5867" text="State Bank (Ex: Sample State Bank)" target="new window" /></div></li><li><div><answer_xref id ="5868" text="Federal Savings and Loan" target="new window" /></div></li><li><div><answer_xref id ="5869" text="Credit Union" target="new window" /></div></li><li><div><answer_xref id ="70" text="Finance Companies, Stores, Auto Dealers, Mortgage Companies, Credit Bureaus" target="new window" /></div></li></ul>If you need additional assistance, please visit the <a href="http://federalreserveconsumerhelp.gov/" target="_blank">Federal Reserve Consumer Help</a> web site for more information or to contact a representative.You may also wish to view the following information:<ul><li><div><answer_xref id ="130" text="Filing a Complaint About an Investment Issue" target="new window" /></div></li><li><div><answer_xref id ="74" text="Complain about Discrimination in a Lending Transaction" target="new window" /></div></li></ul> </as-html> 5365 01/28/2008 Consumer Protection Banking and Credit <as-html>Filing a Complaint against a Financial Institution</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=47 <as-html>When you have a complaint about a financial institution, the best place to start is by taking your complaint directly to senior bank management or the bank's customer service center. You should be prepared to explain your complaint and let them know what you expect for resolution.If you have already tried this and are not satisfied, you may contact the appropriate regulatory agency. Please note that regulatory agencies do not resolve factual or contractual disputes. In those cases, it is often best to seek <answer_xref id ="5864" text="legal advice" target="new window" /> for assistance with resolving the matter.To find the correct regulatory agency, you need to determine which type of financial institution your complaint concerns. If you are not sure, you may wish to obtain this information from the institution directly, or you can determine the type of institution from the <a href="http://www.ffiec.gov/nicpubweb/nicweb/SearchForm.aspx" target="_blank">Federal Reserve System's Institution Search</a>.After you verify the type of financial institution, select it from the list below and you can determine where to direct your complaint.<ul><li><div><answer_xref id ="5866" text="National Bank (Ex: Sample Bank, N.A.)" target="new window" /></div></li><li><div><answer_xref id ="5867" text="State Bank (Ex: Sample State Bank)" target="new window" /></div></li><li><div><answer_xref id ="5868" text="Federal Savings and Loan" target="new window" /></div></li><li><div><answer_xref id ="5869" text="Credit Union" target="new window" /></div></li><li><div><answer_xref id ="70" text="Finance Companies, Stores, Auto Dealers, Mortgage Companies, Credit Bureaus" target="new window" /></div></li></ul>If you need additional assistance, please visit the <a href="http://federalreserveconsumerhelp.gov/" target="_blank">Federal Reserve Consumer Help</a> web site for more information or to contact a representative.You may also wish to view the following information:<ul><li><div><answer_xref id ="130" text="Filing a Complaint About an Investment Issue" target="new window" /></div></li><li><div><answer_xref id ="74" text="Complain about Discrimination in a Lending Transaction" target="new window" /></div></li></ul> </as-html> 5365 01/28/2008 Money Consumer Issues <as-html>Filing a Complaint against a Cable or Satellite Television Provider</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=48 <as-html>You should always contact the cable company or satellite television provider first when a problem occurs. In many cases, the customer service representatives at the company will be able to assist you. Your provider handles complaints about rates for pay-per-channel and pay-per-program services, which are not subject to regulation.If you are unable to resolve your dispute with your cable company or satellite television provider, you may wish to take further action:<ul><li><div>Cable company: Contact your <answer_xref id ="49" text="local franchising authority" target="new window" /> with complaints or questions about customer service, basic services tier rates, or franchise fees. The name of your local franchising authority is found on your cable bill or in your local telephone book.</div></li><li><div>Satellite television provider: File a complaint with the <answer_xref id ="3927" text="Federal Trade Commission (FTC)" target="new window" />. You may also wish to contact your <answer_xref id="4213" text="state consumer protection office" target="new window" />.</div></li></ul>You can also make general inquiries about cable and satellite regulation by contacting the <answer_xref id ="208" text="Federal Communications Commission (FCC)" target="new window" />. Please note that the FCC does not regulate cable or satellite service issues.Finally, if you are not satisfied with your cable or satellite rates, look for alternative multichannel video programming services that may be available in your area, such as competitive cable services and open video system services. </as-html> 1824 02/27/2008 Federal Communications Issues <as-html>Filing a Complaint against a Cable or Satellite Television Provider</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=48 <as-html>You should always contact the cable company or satellite television provider first when a problem occurs. In many cases, the customer service representatives at the company will be able to assist you. Your provider handles complaints about rates for pay-per-channel and pay-per-program services, which are not subject to regulation.If you are unable to resolve your dispute with your cable company or satellite television provider, you may wish to take further action:<ul><li><div>Cable company: Contact your <answer_xref id ="49" text="local franchising authority" target="new window" /> with complaints or questions about customer service, basic services tier rates, or franchise fees. The name of your local franchising authority is found on your cable bill or in your local telephone book.</div></li><li><div>Satellite television provider: File a complaint with the <answer_xref id ="3927" text="Federal Trade Commission (FTC)" target="new window" />. You may also wish to contact your <answer_xref id="4213" text="state consumer protection office" target="new window" />.</div></li></ul>You can also make general inquiries about cable and satellite regulation by contacting the <answer_xref id ="208" text="Federal Communications Commission (FCC)" target="new window" />. Please note that the FCC does not regulate cable or satellite service issues.Finally, if you are not satisfied with your cable or satellite rates, look for alternative multichannel video programming services that may be available in your area, such as competitive cable services and open video system services. </as-html> 1824 02/27/2008 Consumer Protection Public Utilities <as-html>Regulation of Cable Companies</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=49 <as-html>Franchising authorities regulate cable companies. A franchising authority is the local, municipal, county, or state government organization that regulates certain aspects of the cable television industry at the state and local level.Complaint topics heard by franchising authorities include:<ul><li>Rates for basic service and equipment.</li><li>Installation and service charges related to service.</li><li>Customer service problems, including billing disputes, office hours, telephone availability of personnel, installations, outages and service calls.</li><li>Franchise fees, which are determined and retained by local governments.</li><li>Signal quality, including interference and reception difficulties.</li><li>Use of public, educational, and governmental (PEG) channels.</li></ul>The name of your franchising authority should be on the front or back of your cable bill. If this information is not on the bill, contact the cable company or city hall.If you would like further consumer information, please visit the <a href="http://www.consumeraction.gov/" target="_blank">Consumer Action web site</a>. The Consumer Action web site provides useful addresses, telephone numbers, and samples of complaint letters to help consumers with various types of complaints.You may also wish to view general information on <answer_xref id="48" text="filing a complaint against a cable or satellite television provider." target="new window" />. </as-html> 1159 02/12/2008 Consumer Protection General Information <as-html>Regulation of Cable Companies</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=49 <as-html>Franchising authorities regulate cable companies. A franchising authority is the local, municipal, county, or state government organization that regulates certain aspects of the cable television industry at the state and local level.Complaint topics heard by franchising authorities include:<ul><li>Rates for basic service and equipment.</li><li>Installation and service charges related to service.</li><li>Customer service problems, including billing disputes, office hours, telephone availability of personnel, installations, outages and service calls.</li><li>Franchise fees, which are determined and retained by local governments.</li><li>Signal quality, including interference and reception difficulties.</li><li>Use of public, educational, and governmental (PEG) channels.</li></ul>The name of your franchising authority should be on the front or back of your cable bill. If this information is not on the bill, contact the cable company or city hall.If you would like further consumer information, please visit the <a href="http://www.consumeraction.gov/" target="_blank">Consumer Action web site</a>. The Consumer Action web site provides useful addresses, telephone numbers, and samples of complaint letters to help consumers with various types of complaints.You may also wish to view general information on <answer_xref id="48" text="filing a complaint against a cable or satellite television provider." target="new window" />. </as-html> 1159 02/12/2008 Consumer Protection Public Utilities <as-html>File a Complaint with the Federal Communications Commission (FCC)</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=50 <as-html>There are several options for a consumer to file a complaint with the <answer_xref id ="208" text="Federal Communications Commission (FCC)" target="new window" />. Please visit the FCC's web page located at <a href="http://www.fcc.gov/cgb/complaints.html" target="_blank">http://www.fcc.gov/cgb/complaints.html</a>.If you would like further consumer information, visit the Consumer Action web site located at <a href="http://www.consumeraction.gov/" target="_blank">http://www.consumeraction.gov/</a>. The Consumer Action web site provides useful addresses, telephone numbers, and samples of complaint letters to help consumers with various types of complaints. </as-html> 5325 04/23/2008 Federal Communications Issues <as-html>File a Complaint with the Federal Communications Commission (FCC)</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=50 <as-html>There are several options for a consumer to file a complaint with the <answer_xref id ="208" text="Federal Communications Commission (FCC)" target="new window" />. Please visit the FCC's web page located at <a href="http://www.fcc.gov/cgb/complaints.html" target="_blank">http://www.fcc.gov/cgb/complaints.html</a>.If you would like further consumer information, visit the Consumer Action web site located at <a href="http://www.consumeraction.gov/" target="_blank">http://www.consumeraction.gov/</a>. The Consumer Action web site provides useful addresses, telephone numbers, and samples of complaint letters to help consumers with various types of complaints. </as-html> 5325 04/23/2008 Consumer Protection Public Utilities <as-html>Filing a Complaint about a Pre-Paid Phone Card</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=52 <as-html>When you have a problem with a pre-paid phone card, you should first try to resolve the problem by contacting the customer service number that appears on the card. If that does not work, we recommend that you contact your <answer_xref id ="4213" text="state consumer protection agency" target="new window" /> to see if they can provide further assistance.In addition, you may also file a complaint with the <answer_xref id ="3927" text="Federal Trade Commission's (FTC) Consumer Response Center" target="new window" />. While the FTC does not resolve individual consumer problems, your complaint helps them investigate fraud, and can lead to law enforcement action.Finally, the <answer_xref id ="208" text="Federal Communications Commission (FCC)" target="new window" /> has a fact sheet on pre-paid phone cards that you may view online at:<a href="http://www.fcc.gov/cgb/consumerfacts/prepaidcards.html" target="_blank">http://www.fcc.gov/cgb/consumerfacts/prepaidcards.html</a> </as-html> 2 01/24/2008 Consumer Protection Scams and Fraud <as-html>Filing a Complaint about a Pre-Paid Phone Card</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=52 <as-html>When you have a problem with a pre-paid phone card, you should first try to resolve the problem by contacting the customer service number that appears on the card. If that does not work, we recommend that you contact your <answer_xref id ="4213" text="state consumer protection agency" target="new window" /> to see if they can provide further assistance.In addition, you may also file a complaint with the <answer_xref id ="3927" text="Federal Trade Commission's (FTC) Consumer Response Center" target="new window" />. While the FTC does not resolve individual consumer problems, your complaint helps them investigate fraud, and can lead to law enforcement action.Finally, the <answer_xref id ="208" text="Federal Communications Commission (FCC)" target="new window" /> has a fact sheet on pre-paid phone cards that you may view online at:<a href="http://www.fcc.gov/cgb/consumerfacts/prepaidcards.html" target="_blank">http://www.fcc.gov/cgb/consumerfacts/prepaidcards.html</a> </as-html> 2 01/24/2008 Consumer Protection General Information <as-html>Filing a Complaint about a Pre-Paid Phone Card</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=52 <as-html>When you have a problem with a pre-paid phone card, you should first try to resolve the problem by contacting the customer service number that appears on the card. If that does not work, we recommend that you contact your <answer_xref id ="4213" text="state consumer protection agency" target="new window" /> to see if they can provide further assistance.In addition, you may also file a complaint with the <answer_xref id ="3927" text="Federal Trade Commission's (FTC) Consumer Response Center" target="new window" />. While the FTC does not resolve individual consumer problems, your complaint helps them investigate fraud, and can lead to law enforcement action.Finally, the <answer_xref id ="208" text="Federal Communications Commission (FCC)" target="new window" /> has a fact sheet on pre-paid phone cards that you may view online at:<a href="http://www.fcc.gov/cgb/consumerfacts/prepaidcards.html" target="_blank">http://www.fcc.gov/cgb/consumerfacts/prepaidcards.html</a> </as-html> 2 01/24/2008 Federal Communications Issues <as-html>Filing a Complaint about Indecent, Profane or Obscene Broadcasting</as-html> http://answers.firstgov.gov/cgi-bin/gsa_ict.cfg/php/enduser/std_adp.php?p_faqid=53 <as-html>The <answer_xref id ="208" text="Federal Communications Commission (FCC)" target="new window" /> receives complaints of obscene, profane or indecent broadcasts aired on television and radio channels. Broadcasts must have been aired between 6:00 a.m. and 10:00 p.m. to fall under FCC indecency and profane enforcement action. For information on the differences between what is deemed indecent, profane and obscene in a broadcast, please visit:<a href="http://www.fcc.gov/cgb/consumerfacts/obscene.html" target="_blank">http://www.fcc.gov/cgb/consumerfacts/obscene.html</a>Complaints heard by the FCC should include:<ul><li><div>Information regarding the details of what was actually said or depicted during the broadcast.</div></li><li><div>The date and time of the broadcast.</div></li><li><div>The call sign, channel, or frequency of the station involved.</div></li><li><div>The city and state where the program was viewed/heard.</div></li></ul>You are not required to submit a transcript or an audiotape, videotape, CD/DVD or other recording in support of your complaint. Doing so, however, may help expedite the processing of your complaint. Keep in mind that any documentation you provide to the FCC about your complaint becomes part of the FCC's records and may not be returned.The fastest and easiest way to file a complaint is to use the FCC's <a href="http://fjallfoss.fcc.gov/cgb/fcc475B.cfm" target="_blank">electronic complaint Form 475B</a>. You may also file a complaint by <a href="mailto:fccinfo@fcc.gov" target="_blank">e-mail</a>, phone or mail at:Phone: 1-888-CALL-FCC (1-888-225-5322) TTY: 1-888-TELL-FCC (1-888-835-5322) FAX: 1-866-418-0232 Federal Communications Commission Enforcement Bureau Investigations and Hearings Division 445 12th St. SW, Room 4-C330 Washington, D.C. 20554If you are submitting a video tape, DVD, CD, or other type of media with your complaint, please send it to the following address to avoid mail processing damage:Federal Communications Commission Investigations and Hearings Division Enforcement Bureau 9300 East Hampton Drive Capitol