Hurricane Telephone Hot Lines
Phone numbers for services to help you recover from a hurricane.
Health and Safety Hot Lines
Call 1-888-MPHotline (1-888-674-6854) with food safety questions. Available in English and Spanish.
Health and Safety
Call 1-800-CDC-INFO (1-800-232-4636), TTY 1-888-232-6348, for information on hazards, safe clean up, and preventing illness and injury. Available in English and Spanish, 24 hours a day, 7 days a week.
Mental Health Crisis Counseling
Call 1-800-273-TALK (1-800-273-8255), TTY 1-800-799-4889, if you or a loved one are in emotional distress or suicidal in the aftermath of the disaster. You will be connected to a trained counselor at a suicide crisis center nearest you. Available 24 hours a day, 7 days a week. Spanish counseling available at 1-888-628-9454.
North Carolina Emergency Management Division
North Carolina residents can call for updated weather information, highway closings, shelter information, and feeding sites. Available in English and Spanish 1-888-835-9966, TTY 1-877-877-1765 or 711 (Relay N.C.).
Report Chemical and Oil Spills
Call 1-800-424-8802, TDD 202-267-4477 to report a chemical or oil spill to the U.S. Coast Guard.
Back to Top
Survivor Assistance Hot Lines
American Red Cross
Call 1-800-RED-CROSS (1-800-733-2767) for information on evacuation, shelter, and assistance.
Business Disaster Loans
Call 1-800-659-2955 TTY 1-800-877-8339 for business disaster loan program information.
Consumer Help Line and Fraud Complaints
Call 1-877-FTC-HELP (1-877-382-4357) to report consumer fraud to the Federal Trade Commission.
Call 1-800-755-1030 for information for Credit Unions and Credit Union Members.
If you have questions about your health or retirement benefits from your employer's plan, contact the Employee Benefits Security Administration calling toll free 1-866-444-3272 with any questions.
Call 1-800-621-FEMA (1-800-621-3362) TTY 1-800-462-7585 or register online for assistance. You can request FEMA assistance or review your previous request. Available in English and Spanish.
Lost Bank Records, ATM Cards, Reach Your Bank and More
Call 1-877-ASK-FDIC (1-877-275-3342) TDD 1-800-925-4618.
National Flood Insurance Program
Call 1-888-379-9531 TTY 1-800-427-5593 to file a claim or for program information. Available in English and Spanish.
Social Security Benefits
Call 1-800-772-1213 TTY 1-800-325-0778 if you currently receive benefits from the Social Security Administration and are unable to get your payment. Available in English and Spanish.
Tax Matters (Federal)
Call 1-800-829-1040 TDD 1-800-829-4059 to find out about tax relief, get a copy of your tax return transcript and receive a disaster tax loss kit.
Unemployment Assistance for Disaster Survivors
Call 1-866-4-USA-DOL, 1-866-487-2365 for more information on registering for unemployment insurance and disaster unemployment assistance. Available in English and Spanish 24 hours a day. (U.S. Department of Labor)
Back to Top
Federal Employees, Military and Veterans Hot Lines
International Evacuees and Foreign Nationals
If you are a tourist or other foreign national affected by a disaster in the U.S., contact your embassy or consulate.