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Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Alabama Office of the Attorney General

Website: Alabama Office of the Attorney General

Address: Alabama Office of the Attorney General
Consumer Protection Section
501 Washington Ave.
Montgomery, AL 36104

Phone Number: 334-242-7335

Toll-free: 1-800-392-5658 (AL)

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

State Banking Department

Website: State Banking Department

Address: State Banking Department
PO Box 4600
Montgomery, AL 36103-4600

Phone Number: 334-242-3452

Toll-free: 1-866-465-2279

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Department of Insurance

Website: Department of Insurance

Address: Department of Insurance
PO Box 303351
Montgomery, AL 36130-3351

Phone Number: 334-241-4141 (Consumer Services) 334-269-3550 (Consumer Services)

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Securities Commission

Website: Securities Commission

Address: Securities Commission
PO Box 304700
Montgomery, AL 36130-4700

Phone Number: 334-242-2984

Toll-free: 1-800-222-1253 (AL)

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Public Service Commission

Website: Public Service Commission

Address: Public Service Commission
Consumer Services
PO Box 304260
Montgomery, AL 36130

Phone Number: 334-242-5218

Toll-free: 1-800-392-8050 (AL)

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