State and Local Consumer Agencies in California


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Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

California Department of Consumer Affairs


Website:
California Department of Consumer Affairs
Email:
dca@dca.ca.gov
Address:
California Department of Consumer Affairs
Consumer Information Division
1625 N. Market Blvd., Suite N 112
Sacramento, CA 95834
Phone Number:
916- 445-1254
Toll-free:
1-800-952-5210
TTY:
916-928-1227; 1-800-326-2297

California Office of the Attorney General


Website:
California Office of the Attorney General
Address:
California Office of the Attorney General
Public Inquiry Unit
PO Box 944255
Sacramento, CA 94244-2550
Phone Number:
916-322-3360
Toll-free:
1-800-952-5225 (CA)
TTY:
1-800-735-2929

Contractors State License Board


Website:
Contractors State License Board
Address:
Contractors State License Board
9821 Business Park Dr.
Sacramento, CA 95827
Phone Number:
916-255-3900 (Headquarters) 916-255-2924 (Northern CA.) 562-345-7600 (Southern CA.)
Toll-free:
1-800-321-2752

California Bureau of Automotive Repair


Website:
California Bureau of Automotive Repair
Email:
BAREditor@dca.ca.gov
Address:
California Bureau of Automotive Repair
Department of Consumer Affairs
10949 N. Mather Blvd.
Rancho Cordova, CA 95670
Toll-free:
1-800-952-5210 (Consumer Questions) 1-866-799-3811 (Complaint Intake)

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County Consumer Protection Offices

Stanislaus County District Attorneys Office


Website:
Stanislaus County District Attorneys Office
Address:
Stanislaus County District Attorneys Office
Consumer Protection Unit
832 12th St., Suite 300
Modesto, CA 95354
Phone Number:
209-525-5550

Ventura County District Attorneys Office


Website:
Ventura County District Attorneys Office
Address:
Ventura County District Attorneys Office
Consumer Mediation Section
800 S. Victoria Ave.
Ventura, CA 93009
Phone Number:
805-654-3110
Toll-free:
1-800-660-5474 ext 3110 (Ventura)

Contra Costa County District Attorneys Office


Website:
Contra Costa County District Attorneys Office Consumer protection division of Contra Costa
Address:
Contra Costa County District Attorneys Office
Special Operations Division- Consumer Division
900 Ward St., 4th Floor
Martinez, CA 94553
Phone Number:
925-957-8604

Fresno County District Attorneys Office


Website:
Fresno County District Attorneys Office
Email:
damail@co.fresno.ca.us
Address:
Fresno County District Attorneys Office
Consumer Protection Division
929 L St.
Fresno, CA 93721
Phone Number:
559-600-3156

Kern County District Attorneys Office


Website:
Kern County District Attorneys Office
Email:
investigation@co.kern.ca.us
Address:
Kern County District Attorneys Office
Consumer Protection Unit
Justice Building
1215 Truxtun Ave., 4th Floor
Bakersfield, CA 93301
Phone Number:
661-868-7600

Los Angeles County Department of Consumer Affairs


Website:
Los Angeles County Department of Consumer Affairs
Email:
dca@dca.lacounty.gov
Address:
Los Angeles County Department of Consumer Affairs
500 W. Temple St., Room B-96
Los Angeles, CA 90012-2722
Phone Number:
213-974-1452
Toll-free:
1-800-593-8222 (L.A. County)
TTY:
213-626-0913

Marin County District Attorneys Office


Website:
Marin County District Attorneys Office
Email:
consumer@marincounty.org
Address:
Marin County District Attorneys Office
Consumer Protection Unit
Hall of Justice, Room 130
3501 Civic Center Dr.
San Rafael, CA 94903
Phone Number:
415-473-6450
415-473-6495 (Mediation) 415-473-6495 (Mediation)

Monterey County District Attorneys Office


Website:
Monterey County District Attorneys Office District attorneys page
Address:
Monterey County District Attorneys Office
Consumer Protection Division
1200 Aguajito Rd., Room 301
Monterey, CA 93940
Phone Number:
831-755-5073 (Salinas) 831-647-7770 (Monterey) 831-385-8373 (King City)

Napa County District Attorneys Office


Website:
Napa County District Attorneys Office Napa County website
Email:
daconsumer@countyofnapa.org
Address:
Napa County District Attorneys Office
Consumer Affairs
931 Parkway Mall
Napa, CA 94559
Phone Number:
707-253-4059 (Hotline)

Orange County District Attorneys Office


Website:
Orange County District Attorneys Office
Email:
consumercomplaint@da.ocgov.com
Address:
Orange County District Attorneys Office
Consumer Protection Unit
401 Civic Center Dr., W
Santa Ana, CA 92701
Phone Number:
714-834-6553

San Diego County District Attorneys Office


Website:
San Diego County District Attorneys Office
Address:
San Diego County District Attorneys Office
Consumer Protection Unit
330 W. Broadway
San Diego, CA 92101
Phone Number:
619-531-4040
619-531-3507 (Consumer Fraud Hotline) 619-531-3507 (Consumer Fraud Hotline)

San Francisco County District Attorney's Office


Website:
San Francisco County District Attorney's Office
Email:
Districtattorney@sfgov.org
Address:
San Francisco County District Attorney's Office
Special Operations Division- Consumer Protection Unit
732 Brannan St.
San Francisco, CA 94102
Phone Number:
415-551-9595 (Hotline)

San Luis Obispo County District Attorneys Office


Website:
San Luis Obispo County District Attorneys Office
Address:
San Luis Obispo County District Attorneys Office
Economic Crime Unit
Consumer Advisory
County Courthouse Annex
1050 Monterey St., Room 223
San Luis Obispo, CA 93408
Phone Number:
805-781-5856

San Mateo County District Attorneys Office


Website:
San Mateo County District Attorneys Office
Address:
San Mateo County District Attorneys Office
Consumer Environmental & Protection Unit
Hall of Justice and Records
400 County Center, 3rd Floor
Redwood City, CA 94063
Phone Number:
650-363-4651
650-363-4636 (Complaints) 650-363-4636 (Complaints)

Santa Barbara County District Attorneys Office


Website:
Santa Barbara County District Attorneys Office
Address:
Santa Barbara County District Attorneys Office
Consumer Mediation Services
1112 Santa Barbara St.
Santa Maria, CA 93101
Phone Number:
805-568-2300

Santa Clara County District Attorneys Office


Website:
Santa Clara County District Attorneys Office
Email:
consumer_mediation@da.sccgov.org
Address:
Santa Clara County District Attorneys Office
Consumer Protection Unit
70 W. Hedding St.
West Wing
San Jose, CA 95110
Phone Number:
408-792-2880

Santa Cruz County District Attorney's Office


Website:
Santa Cruz County District Attorney's Office
Email:
dao@co.santa-cruz.ca.us
Address:
Santa Cruz County District Attorney's Office
Consumer Affairs Unit
701 Ocean St., Room 200
Santa Cruz, CA 95060
Phone Number:
831-454-2050
TTY:
831-454-2123

Solano County District Attorney's Office


Website:
Solano County District Attorney's Office
Email:
SolanoDA@solanocounty.com
Phone Number:
707-784-6859

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City Consumer Protection Offices

Los Angeles City Attorneys Office


Website:
Los Angeles City Attorneys Office
Address:
Los Angeles City Attorneys Office
Consumer Protection Unit
200 N. Main St.,
800 City Hall East
Los Angeles, CA 90012
Phone Number:
213-978-8070
TTY:
213-978-8310

San Diego City Attorneys Office


Website:
San Diego City Attorneys Office
Email:
cityattorney@sandiego.gov
Address:
San Diego City Attorneys Office
Consumer and Environmental Protection Unit
1200 Third Ave., #1620
San Diego, CA 92101
Phone Number:
619-533-5600
TTY:
619-702-7198

Santa Monica City Attorneys Office


Website:
Santa Monica City Attorneys Office
Email:
consumer.mailbox@smgov.net
Address:
Santa Monica City Attorneys Office
Consumer Protection Unit
1685 Main St., 3rd Floor
Santa Monica, CA 90401
Phone Number:
310-458-8336
TTY:
310-458-8696

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

State Department of Financial Institutions


Website:
State Department of Financial Institutions
Email:
consumer@dfi.ca.gov
Address:
State Department of Financial Institutions
45 Fremont St., Suite 1700
San Francisco, CA 94105-2219
Phone Number:
415-263-8500
916-322-0622 (Consumer Services) 916-322-0622 (Consumer Services)
Toll-free:
1-800-622-0620 (CA)

State Department of Financial Institutions- Los Angeles


Website:
State Department of Financial Institutions- Los Angeles
Email:
consumer@dfi.ca.gov
Address:
State Department of Financial Institutions- Los Angeles
300 S. Spring St., Suite 15513
Los Angeles, CA 90013-1259
Phone Number:
213-897-2085
916-322-0622 (Consumer Services) 916-322-0622 (Consumer Services)
Toll-free:
1-800-622-0620 (CA)

State Department of Financial Institutions- Sacramento


Website:
State Department of Financial Institutions- Sacramento
Email:
consumer@dfi.ca.gov
Address:
State Department of Financial Institutions- Sacramento
1810 13th St., IMS#F-04
Sacramento, CA 95811
Phone Number:
916-322-5966
916-322-0622 (Consumer Services) 916-322-0622 (Consumer Services)
Toll-free:
1-800-622-0620 (CA)

State Department of Financial Institutions- San Diego


Website:
State Department of Financial Institutions- San Diego
Email:
consumer@dfi.ca.gov
Address:
State Department of Financial Institutions- San Diego
7575 Metropolitan Dr., Suite 108
San Diego, CA 92108
Phone Number:
619-682-7227
916-322-0622 (Consumer Services) 916-322-0622 (Consumer Services)
Toll-free:
1-800-622-0620 (CA)

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Department of Insurance


Website:
Department of Insurance
Address:
Department of Insurance
Consumer Services Division
300 S. Spring St., South Tower
Los Angeles, CA 90013
Phone Number:
213-897-8921
Toll-free:
1-800-927-4357 (CA)
TTY:
1-800-482-4833

Department of Managed Health Care, California HMO Help Center


Website:
Department of Managed Health Care, California HMO Help Center
Address:
Department of Managed Health Care, California HMO Help Center
980 9th St., Suite 500
Sacramento, CA 95814-2725
Toll-free:
1-888-466-2219
TTY:
1-877-688-9891

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Department of Corporations


Website:
Department of Corporations
Address:
Department of Corporations
Consumer Services Office
1515 K St., Suite 200
Sacramento, CA 95814
Toll-free:
1-866-275-2677

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Public Utilities Commission


Website:
Public Utilities Commission
Email:
public.advisor@cpuc.ca.go
Address:
Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Ave.
San Francisco, CA 94102
Phone Number:
415-703-2782
Toll-free:
1-800-649-7570 (CA)
TTY:
1-800-229-6846

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