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Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

City Consumer Protection Offices

Department of Consumer and Regulatory Affairs

Website: Department of Consumer and Regulatory Affairs

Address: Department of Consumer and Regulatory Affairs
1100 4th St., SW
Washington, DC 20024

Phone Number: 202-442-4400

TTY: 202-123-4567

Office of the Attorney General

Website: Office of the Attorney General ((DC consumer website)) http://www.oag.dc.gov

Address: Office of the Attorney General
Consumer Protection
441 4th St., NW
Washington, DC 20001

Phone Number: 202-442-9828 (Hotline)

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Department of Insurance, Securities and Banking

Website: Department of Insurance, Securities and Banking

Address: Department of Insurance, Securities and Banking
Attn: Consumer Services Section
810 1st St., NE, Suite 701
Washington, DC 20002

Phone Number: 202-727-8000

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Department of Insurance, Securities and Banking

Website: Department of Insurance, Securities and Banking

Address: Department of Insurance, Securities and Banking
810 First St., NE, Suite 701
Attn: Consumer Services Division
Washington, DC 20002

Phone Number: 202-727-8000

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Department of Insurance, Securities and Banking

Website: Department of Insurance, Securities and Banking

Address: Department of Insurance, Securities and Banking
Consumer Protection Advocate
810 1st St., NE, Suite 701
Washington, DC 20002

Phone Number: 202-727-8000

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Public Service Commission

Website: Public Service Commission

Address: Public Service Commission
Office of Consumer Services
1333 H St., NW, Suite 200, West Tower
Washington, DC 20005

Phone Number: 202-626-5120

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