State and Local Consumer Agencies in Illinois


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Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Illinois Office of the Attorney General - Carbondale


Website:
Illinois Office of the Attorney General - Carbondale
Address:
Illinois Office of the Attorney General - Carbondale
Consumer Fraud Bureau
601 S. University Ave.
Carbondale, IL 62901
Phone Number:
618-529-6400
Toll-free:
1-800-243-0607 (Fraud Hotline, IL) 1-866-310-8398 (in Spanish)
TTY:
1-877-675-9339 (IL)

Illinois Office of the Attorney General -Chicago


Website:
Illinois Office of the Attorney General -Chicago
Address:
Illinois Office of the Attorney General -Chicago
Consumer Fraud Bureau
100 W. Randolph St.
Chicago, IL 60601
Phone Number:
312-814-3000
Toll-free:
1-800-386-5438 (Fraud Hotline, IL) 1-866-310-8398 (in Spanish)
TTY:
1-800-964-3013 (IL)

Illinois Office of the Attorney General-Springfield


Website:
Illinois Office of the Attorney General-Springfield
Address:
Illinois Office of the Attorney General-Springfield
Consumer Fraud Bureau
500 S. 2nd St.
Springfield, IL 62706
Phone Number:
217-782-1090
Toll-free:
1-800-243-0618 (Fraud Hotline, IL) 1-866-310-8398 (in Spanish)
TTY:
1-877-844-5461 (IL)

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Regional Consumer Protection Offices

Chicago South Regional Office of the Attorney General


Website:
Chicago South Regional Office of the Attorney General
Address:
Chicago South Regional Office of the Attorney General
7906 S. Cottage Grove Ave.
Chicago, IL 60619
Phone Number:
773-488-2600
TTY:
1-866-717-8798

Chicago West Regional Office of the Attorney General


Website:
Chicago West Regional Office of the Attorney General
Address:
Chicago West Regional Office of the Attorney General
306 N. Pulaski Rd.
Chicago, IL 60624
Phone Number:
773-265-8808
TTY:
1-866-717-8804

East Central Illinois Regional Office of the Attorney General


Website:
East Central Illinois Regional Office of the Attorney General
Address:
East Central Illinois Regional Office of the Attorney General
1776 E. Washington St.
Urbana, IL 61802
Phone Number:
217-278-3366
TTY:
217-278-3371

Metro East Illinois Regional Office of the Attorney General


Website:
Metro East Illinois Regional Office of the Attorney General
Address:
Metro East Illinois Regional Office of the Attorney General
201 W. Pointe Dr., Suite 7
Belleville, IL 62226
Phone Number:
618-236-8616
TTY:
618-236-8619

Northern Illinois Regional Office of the Attorney General


Website:
Northern Illinois Regional Office of the Attorney General
Address:
Northern Illinois Regional Office of the Attorney General
Zeke Giorgi Center
200 S. Wyman St., Suite 307
Rockford, IL 61101
Phone Number:
815-967-3883
TTY:
815-967-3891

West Central Illinois Regional Office of the Attorney General


Website:
West Central Illinois Regional Office of the Attorney General
Address:
West Central Illinois Regional Office of the Attorney General
628 Maine St.
Quincy, IL 62301
Phone Number:
217-223-2221
TTY:
217-223-2254

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County Consumer Protection Offices

Cook County State Attorneys Office


Website:
Cook County State Attorneys Office
Email:
consumer@cookcountygov.com.
Address:
Cook County State Attorneys Office
Consumer Fraud Unit
69 W. Washington St., Suite 3130
Chicago, IL 60602
Phone Number:
312-603-8600
312-603-8700 (Consumer Line) 312-603-8700 (Consumer Line)

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City Consumer Protection Offices

Chicago Division of Business Affairs and Consumer Protection


Website:
Chicago Division of Business Affairs and Consumer Protection
Address:
Chicago Division of Business Affairs and Consumer Protection
121 N. LaSalle St., 8th Floor
City Hall,
Chicago, IL 60602
Phone Number:
312-744-6060
TTY:
312-744-0246

Des Plaines Consumer Protection Commission


Website:
Des Plaines Consumer Protection Commission
Email:
consumerprotection@desplaines.org
Address:
Des Plaines Consumer Protection Commission
City Hall
1420 Miner St., 6th Floor
Des Plaines, IL 60016
Phone Number:
847-391-5006

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Department of Financial and Professional Regulation


Website:
Department of Financial and Professional Regulation
Address:
Department of Financial and Professional Regulation
Division of Banking
320 W. Washington St.
Springfield, IL 62786
Phone Number:
217-782-3000
Toll-free:
1-800-532-8785
TTY:
217-524-6644

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Division of Insurance-Springfield


Website:
Division of Insurance-Springfield
Email:
doi.infodesk@illinois.gov
Address:
Division of Insurance-Springfield
320 W. Washington St.
Springfield, IL 62767-0001
Phone Number:
217-782-4515
Toll-free:
1-877-527-9431 (Health Insurance) 1-866-445-5364 (Consumer Assistance Hotline)
TTY:
1-866-323-5321

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Secretary of State


Website:
Secretary of State
Address:
Secretary of State
Securities Department
Jefferson Terrace
300 W. Jefferson St., Suite 300A
Springfield, IL 62702
Phone Number:
217-782-2256

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Commerce Commission


Website:
Commerce Commission
Address:
Commerce Commission
Consumer Affairs
527 E. Capitol Ave.
Springfield, IL 62701
Phone Number:
217-782-2024
Toll-free:
1-800-524-0795 (IL)
TTY:
1-800-858-9277

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