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Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Illinois Office of the Attorney General - Carbondale

Website: Illinois Office of the Attorney General - Carbondale

Address: Illinois Office of the Attorney General - Carbondale
Consumer Fraud Bureau
601 S. University Ave.
Carbondale, IL 62901

Phone Number: 618-529-6400

Toll-free: 1-800-243-0607 (Fraud Hotline) 1-866-310-8398 (in Spanish)

TTY: 1-877-675-9339

Illinois Office of the Attorney General -Chicago

Website: Illinois Office of the Attorney General -Chicago

Address: Illinois Office of the Attorney General -Chicago
Consumer Fraud Bureau
100 W. Randolph St.
Chicago, IL 60601

Phone Number: 312-814-3000

Toll-free: 1-800-386-5438 (Fraud Hotline) 1-866-310-8398 (in Spanish)

TTY: 1-800-964-3013

Illinois Office of the Attorney General-Springfield

Website: Illinois Office of the Attorney General-Springfield

Address: Illinois Office of the Attorney General-Springfield
Consumer Fraud Bureau
500 S. 2nd St.
Springfield, IL 62706

Phone Number: 217-782-1090

Toll-free: 1-800-243-0618 (Fraud Hotline) 1-866-310-8398 (in Spanish)

TTY: 1-877-844-5461

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Regional Consumer Protection Offices

Chicago South Regional Office of the Attorney General

Website: Chicago South Regional Office of the Attorney General

Address: Chicago South Regional Office of the Attorney General
7906 S. Cottage Grove Ave.
Chicago, IL 60619

Phone Number: 773-488-2600

TTY: 1-866-717-8798

Chicago West Regional Office of the Attorney General

Website: Chicago West Regional Office of the Attorney General

Address: Chicago West Regional Office of the Attorney General
306 N. Pulaski Rd.
Chicago, IL 60624

Phone Number: 773-265-8808

TTY: 1-866-717-8804

East Central Illinois Regional Office of the Attorney General

Website: East Central Illinois Regional Office of the Attorney General

Address: East Central Illinois Regional Office of the Attorney General
1776 E. Washington St.
Urbana, IL 61802

Phone Number: 217-278-3366

TTY: 217-278-3371

Metro East Illinois Regional Office of the Attorney General

Website: Metro East Illinois Regional Office of the Attorney General

Address: Metro East Illinois Regional Office of the Attorney General
201 W. Pointe Dr., Suite 7
Belleville, IL 62226

Phone Number: 618-236-8616

TTY: 618-236-8619

Northern Illinois Regional Office of the Attorney General

Website: Northern Illinois Regional Office of the Attorney General

Address: Northern Illinois Regional Office of the Attorney General
Zeke Giorgi Center
200 S. Wyman St., Suite 307
Rockford, IL 61101

Phone Number: 815-967-3883

TTY: 815-967-3891

West Central Illinois Regional Office of the Attorney General

Website: West Central Illinois Regional Office of the Attorney General

Address: West Central Illinois Regional Office of the Attorney General
628 Maine St.
Quincy, IL 62301

Phone Number: 217-223-2221

TTY: 217-223-2254

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County Consumer Protection Offices

Cook County State Attorney's Office

Website: Cook County State Attorney's Office

Address: Cook County State Attorney's Office
Consumer Fraud Unit
69 W. Washington St., Suite 3130
Chicago, IL 60602

Phone Number: 312-603-8600 312-603-8700 (Consumer Line)

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City Consumer Protection Offices

Chicago Division of Business Affairs and Consumer Protection

Website: Chicago Division of Business Affairs and Consumer Protection

Address: Chicago Division of Business Affairs and Consumer Protection
121 N. LaSalle St., 8th Floor
Chicago, IL 60602

Phone Number: 312-744-6060

TTY: 312-744-1944

Des Plaines Consumer Protection Commission

Website: Des Plaines Consumer Protection Commission

Address: Des Plaines Consumer Protection Commission
City Hall
1420 Miner St., 6th Floor

Des Plaines, IL 60016

Phone Number: 847-391-5006

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Department of Financial and Professional Regulation

Website: Department of Financial and Professional Regulation

Address: Department of Financial and Professional Regulation
Division of Banking
320 W. Washington St.
Springfield, IL 62786

Phone Number: 217-782-3000

Toll-free: 1-800-532-8785

TTY: 217-524-6644

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Division of Insurance

Website: Division of Insurance

Address: Division of Insurance
320 W. Washington St.
Springfield, IL 62767-0001

Phone Number: 217-782-4515

Toll-free: 1-877-527-9431 (Health Insurance) 1-866-445-5364 (Consumer Assistance Hotline)

TTY: 1-866-323-5321

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Secretary of State

Website: Secretary of State

Address: Secretary of State
Securities Department
Jefferson Terrace
300 W. Jefferson St., Suite 300A
Springfield, IL 62702

Phone Number: 217-782-2256

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Commerce Commission

Website: Commerce Commission

Address: Commerce Commission
Consumer Affairs
527 E. Capitol Ave.
Springfield, IL 62701

Phone Number: 217-782-2024

Toll-free: 1-800-524-0795

TTY: 1-800-858-9277

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