State and Local Consumer Agencies in Massachusetts


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Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Massachusetts Office of the Attorney General


Website:
Massachusetts Office of the Attorney General
Email:
ago@state.ma.us
Address:
Massachusetts Office of the Attorney General
Public Inquiry and Assistance Center
One Ashburton Pl., 18th Floor
Boston, MA 02108-1518
Phone Number:
617-727-8400 (Consumer Hotline)
TTY:
617-727-4765

Office of Consumer Affairs and Business Regulation


Website:
Office of Consumer Affairs and Business Regulation
Address:
Office of Consumer Affairs and Business Regulation
10 Park Plaza, Suite 5170
Boston, MA 02116
Phone Number:
617-973-8700
Toll-free:
1-888-283-3757 (MA, Consumer Hotline)
TTY:
1-800-720-3480

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Regional Consumer Protection Offices

Office of the Attorney General- Central Massachusetts Region


Website:
Office of the Attorney General- Central Massachusetts Region
Email:
ago@state.ma.us
Address:
Office of the Attorney General- Central Massachusetts Region
Public Inquiry and Assistance Center
10 Mechanic St.
Suite 301
Worcester, MA 01608
Phone Number:
508-792-7600
TTY:
617-727-4765

Office of the Attorney General- Southern Massachusetts Region


Website:
Office of the Attorney General- Southern Massachusetts Region
Email:
ago@state.ma.us
Address:
Office of the Attorney General- Southern Massachusetts Region
Public Inquiry and Assistance Center
105 William St., 1st Floor
New Bedford, MA 02740-6257
Phone Number:
508-990-9700
617-727-8400 (Hotline) 617-727-8400 (Hotline)
TTY:
617-727-4765

Office of the Attorney General- Western Massachusetts Region


Website:
Office of the Attorney General- Western Massachusetts Region
Email:
ago@state.ma.us
Address:
Office of the Attorney General- Western Massachusetts Region
Consumer Protection Division
1350 Main St., 4th Floor
Springfield, MA 01103-1629
Phone Number:
413-784-1240
617-727-8400 (Hotline) 617-727-8400 (Hotline)
TTY:
617-727-4765

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County Consumer Protection Offices

Springfield Mayors Office of Consumer Information


Website:
Springfield Mayors Office of Consumer Information
Email:
moci@springfieldcityhall.com
Address:
Springfield Mayors Office of Consumer Information
City Hall, Room 315
36 Court St.
Springfield, MA 01103
Phone Number:
413-787-6437
TTY:
413-787-6154

Norfolk District Attorneys Office


Website:
Norfolk District Attorneys Office
Address:
Norfolk District Attorneys Office
Consumer Protection Division
45 Shawmut Rd.
Canton, MA 02021
Phone Number:
781-830-4800 ext. 279
TTY:
617-727-0434

Northwestern District Attorneys Office - Franklin County


Website:
Northwestern District Attorneys Office - Franklin County
Address:
Northwestern District Attorneys Office - Franklin County
Consumer Protection Unit
13 Conway St.
Greenfield, MA 01301
Phone Number:
413-774-3186

Northwestern District Attorneys Office - Hampshire County


Website:
Northwestern District Attorneys Office - Hampshire County
Address:
Northwestern District Attorneys Office - Hampshire County
Consumer Protection Division
One Gleason Plaza
Northampton, MA 01060
Phone Number:
413-586-9225

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City Consumer Protection Offices

Boston Consumer Affairs and Licensing


Website:
Boston Consumer Affairs and Licensing
Email:
MOCAL@cityofboston.gov
Address:
Boston Consumer Affairs and Licensing
One City Hall Square, Room 817
Boston, MA 02201-2039
Phone Number:
617-635-3834

Cambridge Consumers Council


Website:
Cambridge Consumers Council
Email:
consumer@cambridgema.gov
Address:
Cambridge Consumers Council
831 Massachusetts Ave., 1st Floor
Cambridge, MA 02139
Phone Number:
617-349-6150
TTY:
617-349-6112

Newton-Brookline Consumer Office


Website:
Newton-Brookline Consumer Office
Address:
Newton-Brookline Consumer Office
Newton City Hall
1000 Commonwealth Ave.
Newton Centre, MA 02459
Phone Number:
617-796-1292
TTY:
617-796-1089

Revere Consumer Affairs Office


Website:
Revere Consumer Affairs Office
Address:
Revere Consumer Affairs Office
281 Broadway
Revere, MA 02151
Phone Number:
781-286-8114

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Office of Consumer Affairs and Business Regulation


Website:
Office of Consumer Affairs and Business Regulation
Address:
Office of Consumer Affairs and Business Regulation
Division of Banks
Consumer Assistance Unit
1000 Washington St., 10th Floor
Boston, MA 02118-6400
Phone Number:
617-956-1500
Toll-free:
1-800-495-2265 (MA)
TTY:
617-956-1577

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Division of Insurance


Website:
Division of Insurance
Address:
Division of Insurance
Consumer Services Section
1000 Washington St., Suite 810
Boston, MA 02118-6200
Phone Number:
617-521-7794
Toll-free:
1-877-563-4467 (MA)
TTY:
617-521-7490

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Office of the Secretary of the Commonwealth


Website:
Office of the Secretary of the Commonwealth
Email:
securities@sec.state.ma.us
Address:
Office of the Secretary of the Commonwealth
Securities Division
One Ashburton Pl., 17th Floor
McCormack Building
Boston, MA 02108
Phone Number:
617-727-3548
Toll-free:
1-800-269-5428 (MA)
TTY:
617-878-3889

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Department of Public Utilities


Website:
Department of Public Utilities
Email:
DPUConsumer.Complaints@state.ma.us
Address:
Department of Public Utilities
Consumer Division
One South Station, Suite 2
Boston, MA 02110
Phone Number:
617-737-2836
Toll-free:
1-877-886-5066

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