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Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Missouri Attorney General's Office

Website: Missouri Attorney General's Office

Address: Missouri Attorney General's Office
Consumer Protection Unit
PO Box 899
Jefferson City, MO 65102

Phone Number: 573-751-3321

Toll-free: 1-800-392-8222 (MO, Hotline)

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Regional Consumer Protection Offices

Missouri Attorney Generals Office- St Louis

Website: Missouri Attorney Generals Office- St Louis

Address: Missouri Attorney Generals Office- St Louis
Consumer Protection Division
Old Post Office Building
815 Olive St., Suite 200
St. Louis, MO 63101

Phone Number: 314-340-6816

Toll-free: 1-800-392-8222 (Hotline)

Missouri Attorney Generals Office- Springfield

Website: Missouri Attorney Generals Office- Springfield

Address: Missouri Attorney Generals Office- Springfield
Consumer Protection Division
Springfield State Office Building
149 Park Central Sq., Suite 1017
Springfield, MO 65806

Phone Number: 417-895-6567

Toll-free: 1-800-392-8222 (Hotline)

Missouri Attorney Generals Office- Cape Girardeau

Website: Missouri Attorney Generals Office- Cape Girardeau

Address: Missouri Attorney Generals Office- Cape Girardeau
Consumer Protection Division
2860 Kage Rd.
Cape Girardeau, MO 63701

Phone Number: 573-290-5679

Toll-free: 1-800-392-8222 (Hotline)

Missouri Attorney Generals Office- Kansas City

Website: Missouri Attorney Generals Office- Kansas City

Address: Missouri Attorney Generals Office- Kansas City
Consumer Protection Division
Fletcher Daniels State Office Building
615 E. 13th St., Suite 401
Kansas City, MO 64106

Phone Number: 816-889-5000

Toll-free: 1-800-392-8222 (Hotline)

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Division of Finance

Website: Division of Finance

Address: Division of Finance
PO Box 716
Jefferson City, MO 65102

Phone Number: 573-751-3242

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Department of Insurance, Financial, and Professional Registration

Website: Department of Insurance, Financial, and Professional Registration

Address: Department of Insurance, Financial, and Professional Registration
Consumer Affairs Division
PO Box 690
Jefferson City, MO 65102-0690

Toll-free: 1-800-726-7390

TTY: 573-526-4536

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Office of the Secretary of State

Website: Office of the Secretary of State

Address: Office of the Secretary of State
Securities Division
600 W. Main St.
Jefferson City, MO 65101-1276

Phone Number: 573-751-4136

Toll-free: 1-800-721-7996

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Public Service Commission

Website: Public Service Commission

Address: Public Service Commission
Consumer Services Department
200 Madison St.
PO Box 360
Jefferson City, MO 65102-0360

Toll-free: 1-800-392-4211

TTY: 1-866-735-2460

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