State and Local Consumer Agencies in New York

Este tema en español

On This Page










Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

New York State Department of State


Website:
New York State Department of State
Address:
New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
99 Washington Ave.
Albany, NY 12231-0001
Phone Number:
518-474-8583
Toll-free:
1-800-697-1220

Office of the Attorney General- Albany Office


Website:
Office of the Attorney General- Albany Office Utica office of the attorney general
Address:
Office of the Attorney General- Albany Office
Bureau of Consumer Frauds and Protection
State Capitol
Albany, NY 12224-0341
Phone Number:
518-474-5481
Toll-free:
1-800-771-7755 (NY)
TTY:
1-800-788-9898 (TDD)

Office of the Attorney General- New York City Office


Website:
Office of the Attorney General- New York City Office Utica office of the attorney general
Address:
Office of the Attorney General- New York City Office
Bureau of Consumer Frauds and Protection
120 Broadway, 3rd Floor
New York, NY 10271-0332
Phone Number:
212-416-8300
212-416-8345 (in Spanish) 212-416-8345 (in Spanish)
Toll-free:
1-800-771-7755 (Hotline)
TTY:
1-800-788-9898 (TDD)

Regional Consumer Protection Offices

Suffolk Regional Office of the Attorney General


Website:
Suffolk Regional Office of the Attorney General Utica office of the attorney general
Address:
Suffolk Regional Office of the Attorney General
300 Motor Parkway, Suite 230
Hauppauge, NY 11788
Phone Number:
631-231-2401
Toll-free:
1-800-771-7755 (Consumer Helpline)
TTY:
1-800-788-9898

Syracuse Regional Office of the Attorney General


Website:
Syracuse Regional Office of the Attorney General Utica office of the attorney general
Address:
Syracuse Regional Office of the Attorney General
615 Erie Blvd. W, Suite 102
Syracuse, NY 13204
Phone Number:
315-448-4848
Toll-free:
1-800-771-7755 (Consumer Hotline)
TTY:
1-800-788-9898

Utica Regional Office of the Attorney General


Website:
Utica Regional Office of the Attorney General Utica office of the attorney general
Address:
Utica Regional Office of the Attorney General
207 Genesee St., Room 508
Utica, NY 13501
Phone Number:
315-793-2225
Toll-free:
1-800-771-7755 (Consumer Hotline)
TTY:
1-800-788-9898

Binghamton Regional Office of the Attorney General


Website:
Binghamton Regional Office of the Attorney General Utica office of the attorney general
Address:
Binghamton Regional Office of the Attorney General
State Office Building, 17th Floor
44 Hawley St.
Binghamton, NY 13901
Phone Number:
607-721-8771
Toll-free:
1-800-771-7755 (Consumer Hotline)
TTY:
1-800-788-9898

Brooklyn Regional Office Binghamton Regional Office of the Attorney General


Website:
Brooklyn Regional Office Binghamton Regional Office of the Attorney General Utica office of the attorney general
Address:
Brooklyn Regional Office Binghamton Regional Office of the Attorney General
55 Hanson Place, Suite 1080
Brooklyn, NY 11217
Phone Number:
718-722-3949
Toll-free:
1-800-771-7755 (Consumer Hotline)
TTY:
1-800-788-9898

Buffalo Regional Office of the Attorney General


Website:
Buffalo Regional Office of the Attorney General Utica office of the attorney general
Address:
Buffalo Regional Office of the Attorney General
Main Place Tower, Suite 300A
350 Main St.
Buffalo, NY 14202
Phone Number:
716-853-8404
Toll-free:
1-800-771-7755 (Consumer Hotline)
TTY:
1-800-788-9898

Harlem Regional Office of the Attorney General


Website:
Harlem Regional Office of the Attorney General Utica office of the attorney general
Address:
Harlem Regional Office of the Attorney General
163 W. 125th St., Suite 1324
New York, NY 10027
Phone Number:
212-961-4475
Toll-free:
1-800-771-7755 (Consumer Hotline)
TTY:
1-800-788-9898

Nassau Regional Office of the Attorney General


Website:
Nassau Regional Office of the Attorney General Utica office of the attorney general
Address:
Nassau Regional Office of the Attorney General
200 Old Country Rd., Suite 240
Mineola, NY 11501
Phone Number:
516-248-3301
Toll-free:
1-800-771-7755 (Consumer Hotline)
TTY:
1-800-788-9898

Plattsburgh Regional Office of the Attorney General


Website:
Plattsburgh Regional Office of the Attorney General Utica office of the attorney general
Address:
Plattsburgh Regional Office of the Attorney General
43 Durkee St., Suite 700
Plattsburgh, NY 12901-2958
Phone Number:
518-562-3282
Toll-free:
1-800-771-7755
TTY:
1-800-788-9898

Poughkeepsie Regional Office of the Attorney General


Website:
Poughkeepsie Regional Office of the Attorney General Utica office of the attorney general
Address:
Poughkeepsie Regional Office of the Attorney General
One Civic Center Plaza, Suite 401
Poughkeepsie, NY 12601-3157
Phone Number:
845-485-3900
Toll-free:
1-800-771-7755 (Consumer Hotline)
TTY:
1-800-788-9898

Rochester Regional Office of the Attorney General


Website:
Rochester Regional Office of the Attorney General Utica office of the attorney general
Address:
Rochester Regional Office of the Attorney General
144 Exchange Blvd., Suite 200
Rochester, NY 14614-2176
Phone Number:
585-546-7430
Toll-free:
1-800-771-7755 (Consumer Hotline)
TTY:
1-800-788-9898

Watertown Regional Office of the Attorney General


Website:
Watertown Regional Office of the Attorney General Utica office of the attorney general
Address:
Watertown Regional Office of the Attorney General
Dulles State Office Building
317 Washington St.
Watertown, NY 13601
Phone Number:
315-785-2444
Toll-free:
1-800-771-7755 (Consumer Hotline)
TTY:
1-800-788-9898

Westchester Regional Office of the Attorney General


Website:
Westchester Regional Office of the Attorney General Utica office of the attorney general
Address:
Westchester Regional Office of the Attorney General
101 E. Post Rd.
White Plains, NY 10601-5008
Phone Number:
914-422-8794
Toll-free:
1-800-771-7755 (Consumer Helpline)
TTY:
1-800-788-9898

County Consumer Protection Offices

Albany County Department of Consumer Affairs


Website:
Albany County Department of Consumer Affairs
Email:
consumer_complaints@albanycounty.com
Address:
Albany County Department of Consumer Affairs
Consumer Affairs
112 State St., Suite 1207-08
Albany County Office Building
Albany, NY 12207
Phone Number:
518-447-7581

Ulster County Consumer Fraud Bureau


Website:
Ulster County Consumer Fraud Bureau
Address:
Ulster County Consumer Fraud Bureau
Consumer Fraud Bureau
20 Lucas Ave.
Kingston, NY 12401-3708
Phone Number:
845-340-3260

Nassau County Office of Consumer Affairs


Website:
Nassau County Office of Consumer Affairs
Address:
Nassau County Office of Consumer Affairs
200 County Seat Dr.
Mineola, NY 11501
Phone Number:
516-571-2600

Orange County Department of Consumer Affairs


Website:
Orange County Department of Consumer Affairs
Address:
Orange County Department of Consumer Affairs
99 Main St.
Goshen, NY 10924
Phone Number:
845-360-6700

Putnam County Department of Consumer Affairs


Website:
Putnam County Department of Consumer Affairs
Email:
PutnamConsumerAffairs@putnamcountyny.gov
Address:
Putnam County Department of Consumer Affairs
110 Old Route 6, Bldg. 3
Carmel, NY 10512
Phone Number:
845-808-1617

Rockland County Office of Consumer Protection


Website:
Rockland County Office of Consumer Protection
Address:
Rockland County Office of Consumer Protection
18 New Hempstead Rd., 6th Floor
New City, NY 10956
Phone Number:
845-708-7600

Schenectady County Department of Consumer Affairs/Bureau of Weights Measures


Website:
Schenectady County Department of Consumer Affairs/Bureau of Weights Measures
Address:
Schenectady County Department of Consumer Affairs/Bureau of Weights Measures
64 Kellar Ave.
Schenectady, NY 12306
Phone Number:
518-356-7473 (Consumer Affairs) 518-356-6795 (Weights Measures)

Westchester County Department of Consumer Protection


Website:
Westchester County Department of Consumer Protection
Email:
conpro@westchestergov.com
Address:
Westchester County Department of Consumer Protection
148 Martine Ave., Room 407
White Plains, NY 10601
Phone Number:
914-995-2155

City Consumer Protection Offices

Town of Colonie Attorney


Website:
Town of Colonie Attorney
Address:
Town of Colonie Attorney
Consumer Protection Board
Memorial Town Hall
534 Loudon Rd.
Newtonville, NY 12128
Phone Number:
518-783-2790

Mt. Vernon Office of Consumer Affairs


Website:
Mt. Vernon Office of Consumer Affairs
Address:
Mt. Vernon Office of Consumer Affairs
City Hall
One Roosevelt Square
Mount Vernon, NY 10550
Phone Number:
914-665-2433

New York City Department of Consumer Affairs


Website:
New York City Department of Consumer Affairs
Address:
New York City Department of Consumer Affairs
42 Broadway, 9th Floor
New York, NY 10004
Phone Number:
212-639-9675
TTY:
212-487-2710

Yonkers Consumer Protection Bureau


Website:
Yonkers Consumer Protection Bureau
Address:
Yonkers Consumer Protection Bureau
87 Nepperhan Ave., Room 212
Yonkers, NY 10701
Phone Number:
914-377-3000 (Helpline)

Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Banking Department


Website:
Banking Department
Address:
Banking Department
Consumer Help Unit
25 Beaver St.
New York, NY 10004
Phone Number:
212-480-6400
Toll-free:
1-800-342-3736 (NY)

Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Department of Financial Services


Website:
Department of Financial Services
Address:
Department of Financial Services
Insurance Department- Consumer Assistance Unit
One Commerce Plaza
Albany, NY 12257
Phone Number:
518-474-6600
Toll-free:
1-800-342-3736 (NY)

Insurance Department


Website:
Insurance Department
Address:
Insurance Department
Insurance Division- Consumer Assistance Unit
25 Beaver St.
New York, NY 10004
Phone Number:
212-480-6400
Toll-free:
1-800-342-3736 (NY)

Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Office of the Attorney General


Website:
Office of the Attorney General Utica office of the attorney general
Address:
Office of the Attorney General
Investor Protection Bureau
120 Broadway, 23rd Floor
New York, NY 10271
Phone Number:
212-416-8222

Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Department of Public Service


Website:
Department of Public Service
Address:
Department of Public Service
Office of Consumer Services
3 Empire State Plaza
Albany, NY 12223
Toll-free:
1-800-342-3377
1-888-342-3355 (Termination) 1-888-342-3355 (Termination)
TTY:
1-800-662-1220