Tips for Online and Home Shopping

Late delivery, shipment of wrong or damaged items, and hidden costs are common home shopping complaints. To avoid problems and resolve them more easily, follow the advice in the "Before You Buy" checklist In addition:

  • Be wary of post office boxes and sellers in other countries. It may be difficult to find the seller to resolve a problem later.
  • Know the total price. Make sure it includes all charges, shipping, handling, insurance and taxes. Coupons and other discounts should be properly deducted.
  • Make sure you are clear on what you are buying. Watch for words like "refurbished," "reconditioned," "close-out," or "discontinued."
  • Use your credit card, debit card, or bank account number for payment only, never to prove your identity.
  • Keep a record of your purchase. Save any information the seller gives you such as product description, delivery date, cancellation policy, privacy policy, warranties, and order confirmation numbers.
  • Keep track of your order. If it's late, you have the right to cancel and demand a refund.

Beware: Charitable Giving

Investigate before you donate. Some con artists use names similar to well-known charities or pretend to raise money for state or local law enforcement agencies.

  • Ask for written information, including how much of the money raised is actually used for charitable purposes.
  • Ask your Secretary of State if the charity is registered to solicit in your state.

Check the Better Business Bureau and others for information on charities: give.org, charitywatch.org, and guidestar.org.The FTC also offers useful tips in a charity checklist.