Electricity, Natural Gas and Water

Utilities

In many states, consumers can choose their telephone and energy service provider. Contact your state utility commission to find out whether you have a choice. Some commissions will provide a list of service providers and advice on making a choice. Most state utility commissions will also take any complaints you have concerning utility sales and service.

Many utility companies now offer curbside recycling programs that provide U.S. households with a responsible and convenient way to recycle materials. To locate information on recycling services and efforts in your area visit Earth 911 or call their toll-free hotline at 1-800-CLEANUP (800-253-2687).

Electricity and Natural Gas

If you have a choice of suppliers, ask:

  • How much will it cost? How long can I depend on this rate? Are there any other fees I will be charged?
  • Are there any other terms or conditions? For example, is there a fee if I cancel my agreement before the service period is up?
  • Whom do I contact if I have a problem? Do you have a local customer service?

For advice on how to save money on your energy bills, visit the U.S. Department of Energy. You'll find information to help save energy at home and work. The Energy Savers site also provides the latest updates on efficient, EPA-approved and renewable energy, with links that take you directly to avaialable federal resources.

Water

The majority of consumers rely on local utilities to provide a safe and ample supply of water. Your local water agency is responsible for sending you an annual Consumer Confidence Report that should list the source of your water, what contaminants may be in the water, and information on the safety levels of contaminants and their effects on health. For more information call the Environmental Protection Agency's Safe Drinking Water Hotline at 1-800-426-4791 or visit EPA's website.

Water Sense Makes Sense

Managing water is a growing concern in the United States. Communities across the country are starting to face challenges regarding water supply and water infrastructure. Many states that have projected population growth increases also have higher per capita water use. The EPA WaterSense program can help protect the future of our nation's water supply by promoting water efficiency and enhancing the market for water-efficient products, programs, and practices.