Guidelines to Choose a Mover
Not all moving companies are the same. Although many are legitimate, there are some who attempt to take advantage of their clients. Follow these guidelines to help you choose the right mover:
Get a written estimate from several movers. Be wary of very low estimates. Some companies use the low price to get a contract and later ask for more money before they will remove your belongings from their truck.
Make sure the mover has an operating license. For moves from one state to another, visit protectyourmove.gov to verify a mover's license. For moves within a state, check your state, county or local consumer affairs agency.
Make sure the mover has insurance. If furniture is damaged during the move, the mover's insurance should cover it. Ask how to file a complaint if there are limits to the coverage.
Check the mover's track record. Contact your state or local consumer protection agency or Better Business Bureau to see if there is a history of complaints.
If you have a dispute with a moving company, you can file a complaint with the Federal Motor Carrier Safety Administration or by calling 1-800-832-5660. If you have a dispute about moving your household goods or vehicles internationally, contact the Federal Maritime Commission.