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Know Your Rights

Pre-recorded sales calls or robocalls are illegal. Companies cannot transmit these messages to consumers who have not agreed, in writing, to accept such messages. A company cannot contact you based on a previous business relationship. Pre-recorded calls may only be made to residential telephone numbers in the following cases:

  • Emergency calls needed to ensure your health and safety.
  • Calls which don't include any unsolicited advertisements.
  • Calls by, or on behalf of, tax-exempt nonprofit organizations.
  • Calls for which you have given prior consent.

If you receive pre-recorded telemarketing calls but have not agreed to get them, file a complaint with the FCC at donotcall.gov or by calling 1-888-225-5322.