National Aeronautics & Space Administration, Employee Orientation
employeeorientation.nasa.gov
Content and Interactivity
The Employee Orientation Program (EOP) website was developed to give new or transferring employees a consistent, effective orientation experience across all NASA centers. Our goals are to: give employees a speedy and successful orientation to their new work environment, significantly enhance the employees’ on-boarding experience, and reduce time, labor, and costs of processing and training by using online forms, checklists, and training. The EOP site provides personalized orientation information for each NASA center, online employee forms, online brochures, personalized orientation checklists, checklist item builder, FAQs, contact information, surveys, email alerts, and a calendar of EOP events.
Design, Usability and Accessibility
The EOP site layout is consistent with the NASA agency affinity design, required for all public NASA sites. The intuitive navigation menu is uniform throughout the site, including the personalized pages of the fourteen represented NASA centers and facilities. The navigation features include a site index and search engine. The site conforms to NASA accessibility standards and is screened for 508 compliance and usability using the LIFT enterprise-wide website testing service. The pages are designed to load quickly on slower connections, in order to accommodate the widest variety of users. Site testing includes: Internet Explorer, Firefox, Netscape and Safari.
Evaluation and Metrics
The EOP program was developed by a project team consisting of representatives from each NASA center and various functional areas. The team continues to meet by WebEx on a monthly basis to evaluate the site and plan improvements. In addition, feedback is solicited from Human Resource Representatives and employees that have completed the orientation process. We have completed two comprehensive surveys, since the 2005 release of EOP, and maintain an ongoing survey. Recent feedback results are: enhanced site navigation, a streamlined employee checklist, increased information, and a sitemap.
Wildcard Category
Use of feedback: The site content and organization is the product of extensive customer input / feedback. 555 of 747 (74%) NASA employees who joined within the previous 14 months responded to our online survey about their orientation experience. Their feedback was combined with input from 14 focus groups (supervisors, key functional area reps, admin officers, new employees); and benchmarking of 22 private and public sector organizations. Collaboration & Sharing We’ve shared our work and approach with numerous public and private sector organizations including DOD Joint Forces Command; DOI National Business Center; Lawrence Livermore Laboratory, OPM EODS team; and Boeing.
