Task–Focused Templates and Resources

• Quick–and–Easy Customer Profile Template and Instructions
  (MS Word doc, 54KB, 3 pages, 11/2008)

  • Customer Profile, Example 1: ConsumerAction.gov
    (PDF 55KB, 2 pages, 12/2007, requires Adobe Acrobat Reader)
    
    
  • Customer Profile, Example 2: FEMA.gov
    (PDF 54KB, 2 pages, 12/2007, requires Adobe Acrobat Reader)
    
    
  • Customer Profile, Example 3: GSA.gov
    (PDF 54KB, 2 pages, 4/2008, requires Adobe Acrobat Reader)
    
    
  • Customer Profile, Example 4: USA.gov
    (PDF 308KB, 2 pages, 4/2008, requires Adobe Acrobat Reader)
    
    
  • Customer Profile, Example 5: Webcontent.gov
    (PDF 53KB, 2 pages, 4/2008, requires Adobe Acrobat Reader)
    
    
• Metrics Worksheet for Identifying Critical Tasks
  (MS Word doc, 70KB, 2 pages, 12/2007)