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Top 10 Best Practices for Great Government Websites

1. Meet all federal requirements, policies, and other directives for public websites.
   Reference: Federal Laws and Regulations
2. Have a web governance plan.
   Reference: Sample Governance Models from Government Agencies
3. Have an established process for managing content.
   Reference: Organizing and Categorizing Content
4. Collaborate across agencies to manage and deliver web content and avoid duplication.
   Reference: Collaborate in Developing Cross-Agency Portals
5. Focus on tasks rather than information.
   Reference: Strategies for Determining Your Top Tasks
6. Follow usability best practices.
   Reference: Usability Best Practices
7. Evaluate the effectiveness of your website.
   Reference: Ways to Evaluate Your Site
8. Get found on search engines.
   Reference: Search Engine Optimization
9. Create opportunities for customers to interact with their government.
   Reference: Measuring Customer Satisfaction
10. Celebrate when you've done the Top 9!
    

 

Page Updated or Reviewed: May 3, 2007