2007 Government Web Managers One–Day Workshop

We just completed a very successful workshop, with over 400 government web managers from across the country. Thanks very much to all the participants and speakers who made this such a successful event and learning opportunity.

Read the detailed agenda and information about our speakers from this event.

Looking for the Critical Task List that was given out at the workshop? Please visit Top 10 Best Practices for Great Government Websites

Want to learn about other training opportunities and previous workshops? Visit our Training and Workshops page.

Speaker Presentations

All presentations are in MS PowerPoint format. You can download Microsoft PowerPoint Viewer or contact us if you need something in a different format.

• How to Re-Orient Our Websites Around Users' Top Tasks and Get Top Management Support

  • Alex Langshur, PublicInsite

• Social Media: Transforming Communication Between Government and its Customers

  • Pierre Guillaume Wielezynski, The World Bank Group

• Basics of Search Engine Optimization (SEO)

  • Bob Keating, SRA Touchstone Consulting Group

• Using Metrics to Identify & Support Your Top Tasks

  • Tim Evans, Social Security Administration
  • Cari Wolfson, Focus On U!

• The Government Web Space in 2011: Predictions for the Future

  • Bev Godwin, Director, USA.gov and Web Best Practices

• Success Stories From the 2006 Web Best Practices Award Winners

  • Janet Stevens, Food Safety and Inspection Service
  • Brian Dunbar, NASA

Lunch Roundtable Discussions

At the workshop, hundreds of government web managers met to talk about ways to collaborate on developing and maintaining content across agencies. They discussed topic areas such as health; environment, energy, and agriculture; money and business; science; culture and recreation; social services; defense and security; and education and jobs.

• Ongoing grassroots communication

• Social media

• Managing content across agencies

• Regular meetings of subject matter experts across government

• Collaborate and leverage USA.gov as central point for government services

• Information sharing

• Reviewing government-wide policies

Other Workshop Presentations

View presentations from our other Web Content Manager Workshops.

Exhibits

Representatives of the following interagency committees and agencies showcased their websites and products, talked about their experiences, and answered questions during the 2007 Government Web Managers workshop.

If you would like more information about these exhibits, please contact the representative indicated.

• Wiki-Based Intranet. The National Museum of the American Indian, part of the Smithsonian Institution, exhibited a Wiki-based intranet. Take a look at the intranet’s benefits and contents.

  Contact: Erin Weinman (301-238-1568) or Joan Andrews (301-238-1571).

• Call and Contact Centers. Your agency's call or contact center can help you identify the top tasks for your agency's website. USA Services has years of experience serving citizens, especially through call and contact centers. USA Services operates 1 (800) FED INFO, and is building on that expertise by helping other agencies operate and set up call and contact centers.

  Learn more about the FirstContact contract vehicle, USA Services quarterly meetings, their award winning Citizen Services Cost Calculator, and the best practices developed by CSLIC—the Citizen Service Levels Interagency Committee.

  Contact: Karen Trebon, USA Services, General Services Administration

• Plain Language.gov is for Government employees who want to improve the clarity and usability of their agencies' electronic and written communications. It is divided onto six sections:

  • What is Plain Language?
  • Why Use Plain Language?
  • Examples
  • Using Plain Language in Government, the legal profession, the private sector, and the sciences
  • Tools
  • Resources

  The site also highlights related news and events, including the monthly meetings of the Plain Language Action and Information Network (PLAIN) which sponsors the site.

  Contact: Plain Language.gov

• The Federal Multilingual Websites Committee (FMWC) is a group of federal, state and local web managers working to expand and improve web content in languages other than English. The group’s primary purpose is to meet the growing demand for government information and services in other languages and to share ideas, challenges, and best practices for managing multilingual content and websites.

  The group works to support Executive Order 13166,“ Improving Access to Services for People with Limited English Proficiency.”

  Contact: Leilani Martinez or Laura Godfrey, Bilingual Web Content Managers for GobiernoUSA.gov, General Services Administration

• Live Web Chat Demonstration (RightNow Technologies)—USA.gov is piloting this new channel to communicate with citizens. Web chat allows customers to ask a question about federal agencies, programs, benefits, or services. Service representatives answer these questions via web chat. Learn the best practices for implementing web chat with your agency.

  Contact: Jacob Parcell, Federal Citizen Information Center, General Services Administration

Want to Exhibit?

Doing something wonderful with your website? Would you like to share a web product or tool with the federal web community? Consider exhibiting at future Government Web Manager Workshops. (Federal employees only please.) Contact Natalie Davidson or Sheila Campbell.

Want to Exhibit?

Contact Us.

The videos of the individual sessions will be available on our site soon.

Return to main Web Manager University Page