Instructor Bio: Leslie O'Flahavan
Leslie O'Flahavan is a co–founder and partner in E–WRITE. With E–WRITE, Leslie has helped thousands of people learn to write well for online readers. She has delivered customized writing courses for customer service agents, help desk staff, web content contributors, marketers, executives, demographers, county government employees, activists, federal employees, and teachers! Leslie helps agencies publish usable web content written by a broad range of contributors and develop web writing style guides to govern content writing. This year, E–WRITE has developed an Editorial Style Guide for the Energy Information Administration and an online web writing course for the Department of Veterans Affairs. Leslie is a frequent presenter at web content conferences and has been an Internet Best–In Class award judge for 3 years. She is the co–author of Clear, Correct, Concise E–Mail: A Writing Workbook for Customer Service Agents.
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