File a Complaint with the U.S. Postal Service
Complaint About Mail Service
Do you have a complaint, compliment, or suggestion for the U.S. Postal Service (USPS)? Maybe you’re looking for more information about USPS’s services. There are several ways to let them know:
- Use the USPS website’s Email Us form. Select an inquiry type that most closely relates to the complaint or question that you have. On the website, you can also file a claim or request a refund for shipping.
- Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339.
- Speak to the station manager (postmaster) at a local post office.
- Contact the postal consumer and industry affairs office that handles questions for your district. Find your district consumer office.
- Email or write to the U.S. Postal Service’s Headquarters Consumer Advocate office at:
United States Postal Service
Office of the Consumer Advocate
475 L’ Enfant Plaza, SW
Washington, D.C. 20260-0004
Theft, Fraud, or Waste by the USPS or a USPS Employee
File a complaint with the USPS Office of the Inspector General (OIG) by:
Mail Fraud or Theft by a Person or Company
The U.S. Postal Inspection Service is the federal law enforcement agency that protects the mail system. Contact them to report:
Comment or Complain About a Policy Change
To comment or complain about a major policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). You can do so by using their online contact form.
File a Complaint About a Law Enforcement Officer or Judge
You can file complaints about misconduct by law enforcement officers and by judges.
Complaints About Police Officers
If you have experienced police misconduct:
- Contact the law enforcement agency involved.
- Submit your complaint in writing to the chief of police or the head of the law enforcement agency involved.
- Send a copy of your complaint to the Internal Affairs Division of the law enforcement agency. Be sure to keep a copy for yourself.
If the problem remains unresolved, learn how to file a complaint with the U.S. Department of Justice's (DOJ) Civil Rights Division.
Finally, as with any potential legal dispute, you may want to contact a licensed attorney.
Complaints Against Judges
Learn how to file a complaint about a federal judge. You can report alleged misconduct or disability that interferes with their ability to perform their duties.
State and Local Judges
The rules for filing complaints about state and local judges vary by state.
To complain about a state judge, contact your state's commission on judicial conduct. It may be listed under state agencies on your state government web site.
File a Complaint Against a Federal or State Government Agency
Learn how to file a complaint against a state or federal government agency.
Federal Government Agencies
To file a complaint against a federal agency:
State Government Agencies
To file a complaint against a state, local, or tribal agency, contact the agency. View state or territorial government websites.
You can also contact your congressional representative's constituent services office in your district:
Suing the Federal Government
To bring legal action against a federal agency, you must first contact the agency directly. The agency will provide you with information and forms, and try to settle the problem in-house.
If you decide to move forward with a lawsuit (tort claim), use a Standard Form 95 (SF-95) - Claim for Damage, Injury, or Death.
While you do not have to use an SF-95 form to file a claim, it makes it easier to supply the information necessary for a claim. For more information about this process, contact the Tort Branch of the Department of Justice's (DOJ's) Civil Division.
Do you have a question?
Ask a real person any government-related question for free. They'll get you the answer or let you know where to find it.
Last Updated: April 15, 2022