Use the sample complaint letter to draft a complaint letter or email, or download the complaint letter in Word format. You can also copy and paste your complaint into a company's "Contact Us" form. You can also download a letter that was written using this guide, in Word.
Your City, State, ZIP Code
(Your email address, if sending via email)
Name of Contact Person (if available)
Title (if available)
Consumer Complaint Division (if you have no specific contact)
City, State, ZIP Code
Dear Contact Person or Organization Name):
Re: (account number, if applicable)
On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number, or service performed) at (location and other important details of the transaction).
Unfortunately, your (product or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly; the service was not performed correctly; I was billed the wrong amount; something was not disclosed clearly or was misrepresented; etc.).
To resolve the problem, I would appreciate your (state the specific action you want: money refunded, charge card credit, repair, exchange, etc.). Enclosed are copies (do not send originals) of my records (include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).
I look forward to your reply and a resolution to my problem and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code).