00:02 You are in the middle of your day and you
00:04 receive an email. A company or
00:06 organization asking you to go to a
00:08 website to enter your personal
00:10 information to verify your account.
00:13 It seems legitimate, but you wonder... is it a
00:15 scam? While some scams seem obvious
00:18 others can be confusing to anyone
00:20 without the proper information. Having
00:23 that trusted official information on the
00:25 latest scams and how to report them is
00:27 one of the best ways to protect your
00:29 hard-earned money and safeguard your
00:31 private information. The Consumer Action
00:34 Handbook is a free guide that provides
00:37 general tips resources and advice to
00:40 protect your consumer rights. The
00:42 handbook has information to help you
00:44 file a complaint about a purchase and
00:46 even includes a sample complaint letter
00:48 among many other resources. Order or
00:53 download a free copy for yourself, a
00:55 family member or a local organization at
00:58 USA.gov forward slash handbook
01:00 You can also subscribe to us a USAGov free
01:03 email alerts to stay informed on the
01:05 latest consumer information scams
01:08 product recalls and more at connect
01:11 USA.gov forward slash subscribe
You’re in the middle of your day and you receive a call. A collection agency is asking you to pay for a service or product they claim you acquired long ago. They’re insistent on you paying immediately, in some cases, they threaten with arrests or jail. Despite having doubts about the call, you proceed and give them your personal information. It seemed legitimate, all of it, but then you wonder, maybe it's a scam?
Everyone knows checking your bank account, paying bills, and saving are vital to your financial well-being. But how should you deal with scammers who come after you and your wallet?
Routinely checking your credit report is a good way to ensure you are on the right track. However, many other resources are available to help you protect yourself and your money every day.
Every day, scammers develop more sophisticated and convincing schemes, but these tricks usually share something in common - urgency and veiled threats. Scammers find ways to intimidate victims by calling them posing as government representatives and always ask for personal information or some kind of payment. Below are a few steps to consider when you receive a call you believe is a scam:
Don't send money
Do not share any personal information
Report it to the Federal Trade Commission (FTC)
You can report someone falsely claiming to be from the government, a business or other entity, or if you have privacy concerns to the Federal Trade Commission.
The Consumer Action Handbook (CAH) is a free guide that provides general information on shopping for goods and services, and tips about your consumer rights. The Handbook has information to help you file a complaint about a purchase and includes a sample letter to help you file an official complaint to a company.
The CAH also includes a consumer assistance directory, with contact information for consumer protection offices across the country, and customer service departments at many national corporations. Order or download a free copy for you, a family member, or a local organization. This free resource is also available in Spanish.
Stay safe and informed, know what to do when a purchase or service goes wrong, and how to address it by visiting USA.gov.
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