Consumer Action Handbook

The Consumer Action Handbook, updated each year, is a free resource guide that provides general information on shopping for goods and services and tips about your consumer rights. The Handbook has information to help you file a complaint about a purchase and includes a sample complaint letter that you can use and send to a company. It also includes a consumer assistance directory, with contact information for consumer protection offices in government agencies, and customer service departments at many national corporations.

You can get a free copy of the Consumer Action Handbook in one of three ways:

  • Online: Order a printed copy of the Handbook online.
  • Download a digital copy of the Handbook.
  • By mail: Write "Handbook" to:

    Federal Citizen Information Center
    Pueblo, CO 81009

There is also a Spanish version of the Handbook, Guía del Consumidor to provide consumer information to Spanish consumers. You can get copies of the Guía in one of three ways:

  • Online: Order a printed copy of the Guía online.
  • Download a digital copy of the Guía
  • By mail: Write "Guía del Consumidor" to:

    Federal Citizen Information Center
    Pueblo, CO 81009

Please note: The information in the Consumer Action Handbook and Guía del Consumidor are in the public domain, so you may copy any portion of the Consumer Action Handbook. Please credit the Federal Citizen Information Center of the Office of Citizen Services and Innovative Technologies, General Services Administration as your source.

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