State and Local Consumer Agencies in California

Get advice, help with complaints, and more.

Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

California Bureau of Automotive Repair

Website:

E-mail:

BAREditor@dca.ca.gov

Toll Free:

1-800-952-5210 (Consumer Questions)

California Department of Consumer Affairs

Website:

E-mail:

dca@dca.ca.gov

Phone Number:

916-445-1254

Toll Free:

1-800-952-5210

TTY:

916-928-1227; 1-800-326-2297

California Office of the Attorney General

Website:

Phone Number:

916-322-3360

Toll Free:

1-800-952-5225

TTY:

1-800-735-2929

Contractors State License Board

Website:

Phone Number:

916-255-3900 (Headquarters)

Toll Free:

1-800-321-2752

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County Consumer Protection Offices

Contra Costa County District Attorney's Office

Website:

Phone Number:

925-957-8604

Fresno County District Attorney's Office

Website:

E-mail:

damail@co.fresno.ca.us

Phone Number:

559-600-3156

Kern County District Attorney's Office

Website:

E-mail:

investigation@co.kern.ca.us

Phone Number:

661-868-2340

Los Angeles County Department of Consumer Affairs

Website:

E-mail:

info@dcba.lacounty.gov

Phone Number:

213-974-1452

Toll Free:

1-800-593-8222 (L.A. County)

TTY:

213-626-0913

Marin County District Attorney's Office

Website:

Phone Number:

415-473-6495

TTY:

415-473-3232

Monterey County District Attorney's Office

Website:

Phone Number:

831-647-7770

Napa County District Attorney's Office

Website:

E-mail:

daconsumer@countyofnapa.org

Phone Number:

707-253-4059 (Hotline)

Orange County District Attorney's Office

Website:

Phone Number:

714-834-3600

San Diego County District Attorney's Office

Website:

Phone Number:

619-531-4040

San Francisco County District Attorney's Office

Website:

Phone Number:

415-551-9595

San Luis Obispo County District Attorney's Office

Website:

Phone Number:

805-781-5856

San Mateo County District Attorney's Office

Website:

Phone Number:

650-363-4651

Santa Barbara County District Attorney's Office

Website:

Phone Number:

805-346-7540

Santa Clara County District Attorney's Office

Website:

E-mail:

consumer@da.sccgov.org

Phone Number:

408-792-2880

Santa Cruz County District Attorney's Office

Website:

E-mail:

dao@co.santa-cruz.ca.us

Phone Number:

831-454-2050

Solano County District Attorney's Office

Website:

E-mail:

dacepu@solanocounty.com

Phone Number:

707-784-6859

Stanislaus County District Attorney's Office

Website:

Phone Number:

209-525-5550

Ventura County District Attorney's Office

Website:

Phone Number:

805-662-1750 (Consumer Fraud)

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City Consumer Protection Offices

Los Angeles City Attorney's Office

Website:

Phone Number:

213-978-8040

TTY:

213-978-8310

San Diego City Attorney's Office

Website:

E-mail:

cityattorney@sandiego.gov

Phone Number:

619-533-5500

TTY:

619-702-7198

Santa Monica City Attorney's Office

Website:

E-mail:

consumer.mailbox@smgov.net

Phone Number:

310-458-8336

TTY:

310-458-8696

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

California Department of Business Oversight, Sacramento, CA

Website:

Phone Number:

916-327-7585

Toll Free:

1-866-275-2677

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

California Department of Insurance, Los Angeles, CA

Website:

Phone Number:

213-897-8921

Toll Free:

1-800-927-4357 (CA)

TTY:

1-800-482-4833

Department of Managed Health Care, California HMO Help Center

Website:

Toll Free:

1-888-466-2219

TTY:

1-877-688-9891

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

California Department of Business Oversight, Sacramento, CA

Website:

Toll Free:

1-866-275-2677

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

California Public Utilities Commission, San Francisco, CA

Website:

Phone Number:

415-703-2782

Toll Free:

1-800-649-7570

TTY:

1-866-836-7825

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