State and Local Consumer Agencies in Florida

Get advice, help with complaints, and more.

Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Florida Department of Agriculture and Consumer Services

Website:

Phone Number:

850-410-3800

Toll Free:

1-800-435-7352

Florida Department of Financial Services

Website:

E-mail:

consumer.services@myfloridacfo.com

Phone Number:

850-413-3089

Toll Free:

1-877-693-5236

Florida Office of the Attorney General

Website:

Phone Number:

850-414-3990

Toll Free:

1-866-966-7226 (Fraud)

TTY:

1-800-955-8771

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Regional Consumer Protection Offices

Ft. Lauderdale Branch - Office of the Attorney General

Website:

Phone Number:

954-712-4600

Jacksonville Branch - Office of the Attorney General

Website:

Phone Number:

904-348-2720

Toll Free:

1-866-966-7726 (Fraud Hotline)

Miami Branch - Office of the Attorney General

Website:

Phone Number:

305-377-5835

Orlando Branch - Office of the Attorney General

Website:

Phone Number:

407-316-4840

Tampa Branch - Office of the Attorney General

Website:

Phone Number:

813-287-7950

West Palm Beach Branch - Office of the Attorney General

Website:

Phone Number:

561-837-5007

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County Consumer Protection Offices

Broward County Permitting, Licensing and Consumer Protection Division

Website:

Phone Number:

954-357-5350

Hillsborough County Consumer Protection Agency

Website:

Phone Number:

813-903-3430

Miami-Dade County Consumer Services Department

Website:

E-mail:

consumer@miamidade.gov

Phone Number:

786-469-2333

Office of the State Attorney for Miami-Dade County

Website:

Phone Number:

305-547-0671

Orange County Consumer Fraud Unit

Website:

E-mail:

fraudhelp@sao9.org

Phone Number:

407-836-2490

Palm Beach County Consumer Affairs Division

Website:

Phone Number:

561-712-6600

Toll Free:

1-888-852-7362 (Boca Raton/Delray/Glades)

Pinellas County Office of Consumer Services

Website:

E-mail:

consumer@pinellascounty.org

Phone Number:

727-464-6200

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Florida Office of Financial Regulation , Tallahassee, FL

Website:

Phone Number:

850-487-9687

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Office of Insurance Regulation

Website:

Phone Number:

850-413-3140

Toll Free:

1-877-693-5236 (FL)

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Florida Office of Financial Regulation, Tallahassee, FL

Website:

Phone Number:

850-487-9687

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Florida Public Service Commission, Tallahassee, FL

Website:

E-mail:

contact@psc.state.fl.us

Phone Number:

850-413-6100

Toll Free:

1-800-342-3552

TTY:

1-800-955-8771

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