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State and Local Consumer Agencies in Guam

Get help with complaints about stores, banks, insurance companies, utilities, and more.

Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Guam Consumer Protection

Website:

Guam Consumer Protection Division

Phone Number:

671-475-3324

Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Guam Banking and Insurance

Website:

Guam Banking and Insurance Board

Phone Number:

671-635-1817

Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Guam Public Utility Commission

Website:

Guam Public Utilities Commission

Email:

lpalomo@guampuc.com

Phone Number:

671-472-1907

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