State and Local Consumer Agencies in Illinois

Get advice, help with complaints, and more.

Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Illinois Office of the Attorney General - Carbondale

Website:

Phone Number:

618-529-6400

Toll Free:

1-800-243-0607 (Fraud Hotline)

TTY:

1-877-675-9339

Illinois Office of the Attorney General -Chicago

Website:

Phone Number:

312-814-3000

Toll Free:

1-800-386-5438 (Fraud Hotline)

TTY:

1-800-964-3013

Illinois Office of the Attorney General-Springfield

Website:

Phone Number:

217-782-1090

Toll Free:

1-800-243-0618 (Fraud Hotline)

TTY:

1-877-844-5461

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Regional Consumer Protection Offices

Chicago South Regional Office of the Attorney General

Website:

Phone Number:

773-488-2600

TTY:

1-866-717-8798

Chicago West Regional Office of the Attorney General

Website:

Phone Number:

773-265-8808

TTY:

1-866-717-8804

East Central Illinois Regional Office of the Attorney General

Website:

Phone Number:

217-278-3366

TTY:

217-278-3371

Metro East Illinois Regional Office of the Attorney General

Website:

Phone Number:

618-236-8616

TTY:

618-236-8619

Northern Illinois Regional Office of the Attorney General

Website:

Phone Number:

815-967-3883

TTY:

815-967-3891

West Central Illinois Regional Office of the Attorney General

Website:

Phone Number:

217-223-2221

TTY:

217-223-2254

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County Consumer Protection Offices

Cook County State Attorney's Office

Website:

E-mail:

consumer@cookcountygov.com.

Phone Number:

312-603-8600

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City Consumer Protection Offices

Chicago Division of Business Affairs and Consumer Protection

Website:

Phone Number:

312-744-6060

TTY:

312-744-1944

Des Plaines Consumer Protection Commission

Website:

E-mail:

consumerprotection@desplaines.org

Phone Number:

847-391-5006

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Department of Financial and Professional Regulation

Website:

Phone Number:

217-782-3000

Toll Free:

1-800-532-8785

TTY:

217-524-6644

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Illinois Division of Insurance, Springfield, IL

Website:

E-mail:

doi.infodesk@illinois.gov

Phone Number:

217-782-4515

Toll Free:

1-877-527-9431 (Health Insurance)

TTY:

1-866-323-5321

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Illinois of State, Springfield, IL

Website:

Phone Number:

217-782-2256

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Commerce Commission

Website:

Phone Number:

217-782-2024

Toll Free:

1-800-524-0795

TTY:

1-800-858-9277

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