State and Local Consumer Agencies in Massachusetts

Get advice, help with complaints, and more.

Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Massachusetts Office of the Attorney General

Website:

E-mail:

ago@state.ma.us

Phone Number:

617-727-8400 (Consumer Hotline)

TTY:

617-727-4765

Office of Consumer Affairs and Business Regulation, Boston, MA

Website:

Phone Number:

617-973-8700

Toll Free:

1-888-283-3757 (Consumer Hotline)

TTY:

1-800-720-3480

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Regional Consumer Protection Offices

Massachusetts Office of the Attorney General- New Bedford

Website:

E-mail:

ago@state.ma.us

Phone Number:

508-990-9700

TTY:

617-727-4765

Massachusetts Office of the Attorney General- Springfield

Website:

E-mail:

ago@state.ma.us

Phone Number:

413-784-1240

TTY:

617-727-4765

Massachusetts Office of the Attorney General- Worchester

Website:

E-mail:

ago@state.ma.us

Phone Number:

508-792-7600

TTY:

617-727-4765

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County Consumer Protection Offices

Norfolk District Attorney's Office

Website:

Phone Number:

781-830-4800 ext. 279

Northwestern District Attorneys Office - Franklin County

Website:

Phone Number:

413-774-3186

Northwestern District Attorneys Office - Hampshire County

Website:

Phone Number:

413-586-9225

Springfield Mayors Office of Consumer Information

Website:

E-mail:

moci@springfieldcityhall.com

Phone Number:

413-787-6437

TTY:

413-787-6154

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City Consumer Protection Offices

Boston Consumer Affairs and Licensing

Website:

E-mail:

mocal@cityofboston.gov

Phone Number:

617-635-3834

Cambridge Consumers Council

Website:

E-mail:

consumer@cambridgema.gov

Phone Number:

617-349-6150

TTY:

617-349-6112

Newton Consumer Affairs

Website:

Phone Number:

617-796-1292

TTY:

617-796-1089

Revere Consumer Affairs Office

Website:

Phone Number:

781-286-8114

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Massachusetts Office of Consumer Affairs and Business Regulation, Boston, MA

Website:

Phone Number:

617-956-1500

Toll Free:

1-800-495-2265

TTY:

617-956-1577

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Office of Consumer Affairs & Business Regulation

Website:

Phone Number:

617-521-7794

Toll Free:

1-877-563-4467

TTY:

1-800-720-3480

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Secretary of the Commonwealth

Website:

E-mail:

securities@sec.state.ma.us

Phone Number:

617-727-3548

Toll Free:

1-800-269-5428 (MA)

TTY:

617-878-3889

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Department of Public Utilities

Website:

E-mail:

DPUConsumer.Complaints@state.ma.us

Phone Number:

617-737-2836

Toll Free:

1-877-886-5066

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