State and Local Consumer Agencies in New York

Get advice, help with complaints, and more.

Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

New York Department of State

Website:

Phone Number:

518-474-8583

Toll Free:

1-800-697-1220

Office of the Attorney General - Albany

Website:

Phone Number:

518-776-2307

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

Office of the Attorney General - New York City

Website:

Phone Number:

212-416-8300

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

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Regional Consumer Protection Offices

Binghamton Regional Office of the Attorney General

Website:

Phone Number:

607-251-2770

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

Brooklyn Regional Office of the Attorney General

Website:

Phone Number:

718-560-2040

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

Buffalo Regional Office of the Attorney General

Website:

Phone Number:

716-853-8404

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

Harlem Regional Office of the Attorney General

Website:

Phone Number:

212-364-6010

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

Nassau Regional Office of the Attorney General

Website:

Phone Number:

516-248-3301

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

Plattsburgh Regional Office of the Attorney General

Website:

Phone Number:

518-562-3282

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

Poughkeepsie Regional Office of the Attorney General

Website:

Phone Number:

845-485-3900

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

Rochester Regional Office of the Attorney General

Website:

Phone Number:

585-546-7430

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

Suffolk Regional Office of the Attorney General

Website:

Phone Number:

631-231-2401

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

Syracuse Regional Office of the Attorney General

Website:

Phone Number:

315-448-4848

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

Utica Regional Office of the Attorney General

Website:

Phone Number:

315-864-2000

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

Watertown Regional Office of the Attorney General

Website:

Phone Number:

315-523-6080

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

Westchester Regional Office of the Attorney General

Website:

Phone Number:

914-422-8794

Toll Free:

1-800-771-7755

TTY:

1-800-788-9898

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County Consumer Protection Offices

Albany County Department of Consumer Affairs

Website:

E-mail:

consumer_complaints@albanycounty.com

Phone Number:

518-447-7581

Nassau County Office of Consumer Affairs

Website:

Phone Number:

516-571-2600

Orange County Department of Consumer Affairs and Weights & Measures

Website:

Phone Number:

845-360-6700

Putnam County Department of Consumer Affairs

Website:

E-mail:

PutnamConsumerAffairs@putnamcountyny.gov

Phone Number:

845-808-1617

Rockland County Office of Consumer Protection and Weights & Measures

Website:

Phone Number:

845-708-7600

Schenectady County Dept. of Consumer Affairs/Bureau of Weights & Measures

Website:

Phone Number:

518-356-7473 (Consumer Affairs)

Ulster County Consumer Affairs

Website:

Phone Number:

845-340-3260

Westchester County Department of Consumer Protection

Website:

E-mail:

conpro@westchestergov.com

Phone Number:

914-995-2155

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City Consumer Protection Offices

Mt. Vernon Office of Consumer Affairs

Website:

Phone Number:

914-665-2433

New York City Department of Consumer Affairs

Website:

Phone Number:

212-639-9675

TTY:

212-504-4115

Town of Colonie Attorney

Website:

Phone Number:

518-783-2790

Yonkers Consumer Protection Bureau

Website:

Phone Number:

914-377-3000 (Helpline)

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

State Banking Authorities Department of Financial Services

Website:

Phone Number:

212-480-6400

Toll Free:

1-800-342-3736

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Department of Financial Services

Website:

Phone Number:

212-480-6400

Toll Free:

1-800-342-3736

New York Department of Financial Services, New York, NY

Website:

Phone Number:

212-480-6400

Toll Free:

1-800-342-3736 (NY)

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

New York Office of the Attorney General, New York, NY

Website:

Phone Number:

212-416-8222

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Department of Public Service

Website:

Toll Free:

1-800-342-3377

TTY:

1-800-662-1220

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