State and Local Consumer Agencies in Ohio

Get advice, help with complaints, and more.

Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Ohio Office of the Attorney General

Website:

Phone Number:

614-466-4986

Toll Free:

1-800-282-0515

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County Consumer Protection Offices

Cuyahoga County Department of Consumer Affairs

Website:

Phone Number:

216-443-7035

Summit County Office of Consumer Affairs

Website:

E-mail:

consumeraffairs@summitoh.net

Phone Number:

330-643-2879

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Ohio Department of Commerce, Columbus, OH

Website:

E-mail:

web.dfi@com.ohio.gov

Phone Number:

614-728-8400

Toll Free:

1-866-278-0003

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Ohio Department of Insurance, Columbus, OH

Website:

Phone Number:

614-644-2673

Toll Free:

1-800-686-1526

TTY:

614-644-3745

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Ohio Department of Commerce , Columbus, OH

Website:

E-mail:

securitiesgeneral.questions@com.state.oh.us

Phone Number:

614-644-7381

Toll Free:

1-877-683-7841 (Investor Protection Hotline)

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Consumers' Counsel

Website:

E-mail:

occ@occ.ohio.gov

Phone Number:

614-466-8574

Toll Free:

1-877-742-5622

Ohio Public Utilities Commission, Columbus, OH

Website:

Phone Number:

614-466-3292

Toll Free:

1-800-686-7826

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