State and Local Consumer Agencies in Texas

Get advice, help with complaints, and more.

Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Texas Office of the Attorney General

Website:

Phone Number:

512-463-2185

Toll Free:

1-800-621-0508

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Regional Consumer Protection Offices

Dallas Regional Office of the Attorney General

Website:

Phone Number:

214-969-7639

Toll Free:

1-800-621-0508

El Paso Regional Office of the Attorney General

Website:

Phone Number:

915-834-5800

Toll Free:

1-800-621-0508

Houston Regional Office of the Attorney General

Website:

Phone Number:

713-223-5886

Toll Free:

1-800-621-0508

Pharr Regional Office of the Attorney General

Website:

Phone Number:

956-682-4547

Toll Free:

1-800-621-0508

San Antonio Regional Office of the Attorney General

Website:

Phone Number:

210-225-4191

Toll Free:

1-800-621-0508

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County Consumer Protection Offices

Dallas County District Attorney's Office

Website:

Phone Number:

214-653-3672

Harris County District Attorney's Office

Website:

Phone Number:

713-755-5836

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Texas Department of Banking, Austin, TX

Website:

E-mail:

consumer.complaints@dob.texas.gov

Phone Number:

512-475-1300

Toll Free:

1-877-276-5554 (Consumer Hotline)

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Texas Department of Insurance, Austin, TX

Website:

E-mail:

consumerprotection@tdi.texas.gov

Phone Number:

512-463-6169

Toll Free:

1-800-252-3439

TTY:

512 322-4238

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

State Securities Board

Website:

Phone Number:

512-305-8300

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Texas Public Utility Commission, Austin, TX

Website:

E-mail:

customer@puc.texas.gov

Phone Number:

512-936-7120

Toll Free:

1-888-782-8477

TTY:

1-800-735-2988

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