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State and Local Consumer Agencies in Virginia

Get help with complaints about stores, banks, insurance companies, utilities, and more.

Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Virginia Office of the Attorney General

Website:

Phone Number:

804-786-2042

Toll Free:

1-800-552-9963

Regional Consumer Protection Offices

Northern Virginia Regional Office of the Attorney General

Website:

Phone Number:

703-277-3540

Southwest Regional Office of the Attorney General

Website:

Phone Number:

276-628-2759

Western Regional Office of the Attorney General

Website:

Phone Number:

540-562-3570

County Consumer Protection Offices

Fairfax County Department of Cable and Consumer Services

Website:

Phone Number:

703-222-8435

Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Virginia State Corporation Commission, Richmond, VA

Website:

Email:

bfiquestions@scc.virginia.gov

Phone Number:

804-371-9657

Toll Free:

1-800-552-7945

Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Virginia State Corporation Commission

Website:

Email:

bureauofinsurance@scc.virginia.gov

Phone Number:

804-371-9741

Toll Free:

1-877-310-6560

TTY:

804-371-9206

Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Virginia State Corporation Commission

Website:

Email:

srf_general@scc.virginia.gov

Phone Number:

804-371-9051

Toll Free:

1-800-552-7945

TTY:

804-371-9206

Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Virginia State Corporation Commission

Website:

Email:

EnergyReg@scc.virginia.gov

Phone Number:

804-371-9611

Toll Free:

1-800-552-7945

TTY:

804-371-9206

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