While most moving companies are reputable businesses that do quality work, there are some that attempt to take advantage of clients through fraudulent practices. Follow these guidelines to protect yourself against moving fraud:
- Get a written estimate from several movers. Some companies quote a low price to get a contract--and later ask for more money before they remove your belongings from their truck.
- Make sure the mover has insurance and is licensed by the proper authority.
- For moves from one state to another, a U.S. Department of Transportation (DOT) number is issued by the Federal Motor Carrier Safety Administration (FMCSA). You can search for a registered mover on ProtectYourMove.gov.
- For moves within a state, requirements vary. Check with your state, county or local consumer affairs agency or your state attorney general.
- Check the mover's record. You can find out the mover's complaint history with local consumer advocacy organizations, such as the Better Business Bureau.
File a Complaint
- If you have a dispute with a moving company, you should file a complaint with the Federal Motor Carrier Safety Administration (FMCSA). Note: Moving company complaints handled by the FMCSA must cross state lines, but can be reported at any time.
- If you have a complaint involving an intrastate move (a move within the boundaries of a state), contact your state or local regulatory authority.
- Protect Yourself From Moving Fraud is a guide to help consumers make informed decisions when hiring a mover.
- ProtectYourMove.gov provides additional information about planning a move, choosing the best mover for your needs, and protecting yourself from problems with movers.