You can direct most complaints related to travel to:
Consult a licensed attorney or file a case in a local small claims court if the complaint is severe.
Complaints About an Airline
The nature of your complaint determines the agency you should contact:
- Service or Discrimination - First attempt to resolve your complaint with the airline. If the airline fails to satisfy the complaint, file a complaint with the U.S. Department of Transportation (DOT).
- Airline Safety - Contact the Federal Aviation Administration (FAA).
- Airline Security - Contact the Transportation Security Administration (TSA).
Check out Fly-Rights: A Consumer Guide to Air Travel to learn about your rights and responsibilities as an air traveler and how to avoid problems.
Complaints About a Hotel or Motel
To complain about service or accommodations at a hotel or motel, attempt to resolve the matter through the company first:
- Direct your complaint to the establishment's manager or customer service line.
- Contact the regional manager or another senior executive if you feel your complaint was not handled properly.
Complaints About Travel Agents or Travel Agencies
File your complaint about a travel agent or agency with the accredited membership organization to which the agent/agency belongs:
- Airlines Reporting Corporation (ARC)
- American Society of Travel Agents (ASTA)
- National Tour Association (NTA)