You can direct most complaints related to travel to:
- Your state consumer protection office
- The Federal Trade Commission (FTC)
- Your local Better Business Bureau
Consult a licensed attorney or file a case in a local small claims court if the complaint is severe.
Complaints About an Airline
The kind of complaint you have determines the agency you should contact.
- Service or Discrimination - First attempt to resolve your complaint with the airline. If the airline doesn't fix the problem, file a complaint with the U.S. Department of Transportation (DOT).
- Airline Safety - Contact the Federal Aviation Administration (FAA).
- Airline Security - Contact the Transportation Security Administration (TSA).
Check out Got Flights? Know Your Rights to learn about your rights and responsibilities as an air traveler and how to avoid problems.
Complaints About Vacation Rental Scams
Private home, property, and room rentals can be excellent housing choices for a vacation. It’s easier than ever to find a great vacation rental through an online listing or vacation rental platform. It’s also easier than ever to be scammed. Learn how to report and avoid vacation property rental scams.
Report a Scam
Report a rental scam to the state consumer protection or attorney general's office or local law enforcement where the property is located as well as the Federal Trade Commission.
If you found the scam rental ad online or were scammed using the internet, also report the scam to the website where it was posted and the FBI Internet Crime Complaint Center.
- Look at pictures of the rental property and maps of the area before you rent the property.
- Make sure the property is located close enough to the tourist sites and attractions that you want to visit.
- Make sure that the person renting you the home or property is the actual owner or is authorized to rent the property.
- Research complaints about the property owner or listing agent with the state consumer protection office.
- Contact the real estate licensing agency in the place where the vacation home is located to learn your rental rights.
- Make sure payment and refund policies are written into your contract. Pay with a credit card so you can dispute the charge for the rental if there is a problem.
- If you book lodging through an online rental platform, be wary if a host asks you to communicate by private email or pay outside of the platform's system.
- Don’t pay with cash, a cashier’s check, or a money transfer until you are sure that the rental is legitimate. Money sent by wire or transfer cannot be refunded.
- Don’t forget to look carefully at pictures of your potential rental for signs of tampering or alteration to make the rental look more appealing.
- Don’t answer odd questions about yourself or your family that could make it easier for scammers to get your personal information.
- Don’t hesitate to ask for reviews, references, or certifications from the landlord or management company.
- Don’t skip reading the rental contract before you make a deposit.
Complaints About a Hotel or Motel
To complain about service or accommodations at a hotel or motel, attempt to resolve the matter through the company first:
- Direct your complaint to the establishment's manager or customer service line.
- Contact the regional manager or another senior executive if you feel your complaint was not handled properly.
Complaints About Travel Agents or Travel Agencies
File your complaint about a travel agent or agency with the accredited membership organization the agent/agency belongs to:
- Airlines Reporting Corporation (ARC)
- American Society of Travel Agents (ASTA)
- National Tour Association (NTA)
Complaints About Cruises
Learn about your legal rights and how to file a complaint.
- Learn about cruise lines’ legal obligations to passengers, and how passengers can safeguard their financial investment.
- Get help resolving consumer complaints.
- Be aware of the Passenger Bill of Rights that cruise industry members have voluntarily adopted.
- View passenger cruise ship information that includes vessel safety and crime reports