Help with Bills
Learn about government programs to help pay for phone bills, medical bills, and other expenses. You can also learn how to apply for temporary assistance.
Get Help Paying for Telephone Service
What help is available to pay for phone service?
The Lifeline program from the Federal Communications Commission (FCC) helps low-income individuals and families get discounted landline or cell (wireless) phone service. The program is run by the Universal Service Administrative Company (USAC).
Am I eligible for the Lifeline program?
You may qualify for this program if you or your family:
- Have income at 135% or less than the federal poverty guidelines
- Participate in Medicaid, Supplemental Nutrition Assistance (food stamps or SNAP), Supplemental Security Income, Federal Public Housing Assistance (Section 8) or Head Start (if you meet income eligibility criteria)
- Live on tribal land and qualify for certain tribal programs
- Receive a federal veterans pension
How do I apply for Lifeline?
Use the USAC map to find a company in your area that offers Lifeline. You must apply through a local participating company.
Ask the company for a Lifeline application. They will need the following information from you:
- First and last name
- Date of birth
- Last 4 digits of your Social Security number (or tribal identification number)
You will also need to show at least one of these items:
- Unexpired ID such as a driver's license
- Prior year's tax return
- Social Security card
- You may be asked for other documents to prove your identity.
You will need to prove your eligibility by:
- Showing a pay stub or tax return to prove that your income is at or below 135% of the federal poverty guidelines
- Showing a card or award letter to prove that you or your family participate in Medicaid, Supplemental Nutrition Assistance (food stamps or SNAP), Supplemental Security Income, Federal Public Housing Assistance (Section 8) or other qualifying programs
Who do I contact for extra help with Lifeline?
Your local company is responsible for helping you apply for Lifeline and resolving any issues with your Lifeline service. To call them, look up your company's contact information.
If you need more help or your company isn’t responding, contact USAC.
- Find companies that offer Lifeline-supported service
- Look up which company you are using
- Help if your company refuses to help you or is unresponsive
- Answer questions about how the program works
USAC cannot help you apply for Lifeline, buy more minutes, sort out your bill, replace lost or broken handsets, or get specific information about your service plan.
Is there anything else I need to know about the Lifeline program?
Other Phone Help for Vision and Hearing Loss
If you have a low income and have combined vision and hearing loss, the National Deaf-Blind Equipment Distribution Program might be able to help. The program known as iCanConnect provides equipment to make telecommunications, advanced communications, and the internet accessible to you. Learn more about iCanConnect through a helpful video and transcript or call 1-800-825-4595.
Get Help with Your Home Energy Bill
If you can't afford to pay your home heating or cooling bill, you may be able to get help from the government or your local social services agency or nonprofit.
What help is available for my home energy bill?
The Low Income Home Energy Assistance Program (LIHEAP) may be able to help with:
- Assistance to pay your heating or cooling bills
- Emergency services in cases of energy crisis, such as utility shutoffs
- Low-cost home improvements, known as weatherization, that make your home more energy efficient and lower your utility bills.
LIHEAP funds may not be used to pay water and sewer bills.
Am I eligible for LIHEAP?
This chart from Benefits.gov shows the average LIHEAP eligibility requirements. Actual requirements may vary by state, city, or region. Each local LIHEAP office sets its own eligibility requirements.
- A person or family participating in certain other benefit programs, such as the Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Temporary Assistance for Needy Families (TANF or welfare), or certain needs-tested veterans benefits may be automatically eligible.
- Being qualified for LIHEAP does not guarantee that you will receive help. Whether or not you receive help depends on how much LIHEAP funding is available for the year.
- On average, about 20% of households that are qualified for LIHEAP receive benefits. When LIHEAP funds run out for the year, no more benefits can be given until Congress makes more funds available.
How do I apply for LIHEAP?
Each state has different rules about when you can apply, how you apply, and the criteria you have to meet to get help.
- Contact your local LIHEAP office for application details.
- Your state’s application may be online. Check the LIHEAP Clearinghouse for a list of state applications available to print out, read, or submit online.
Who do I contact for extra LIHEAP help?
Are there other places I can get help if I don't qualify for LIHEAP?
If your income is too high to qualify for LIHEAP but you need help paying for your energy bills, your local social services agency or a nonprofit organization may have funds to help. You can also contact your gas, oil, or electric company about budget billing programs or new payment options especially for customers with disabilities who are on Supplemental Security Income (SSI).
Medicaid and CHIP (Health Care for Children)
What help is available?
Medicaid and the Children's Health Insurance Program (CHIP) provides help with paying medical costs for children of families who cannot afford health insurance or don't get it through their work. Learn more about eligibility and how to sign up for Medicaid and CHIP.
Social Security and Medicare
What help is available?
Local Social Security Administration (SSA) offices help those on Social Security and Medicare find help. People over 65, people with disabilities under 65, and people with end-stage kidney disease are eligible for Medicare. Learn more about how to apply for Medicare.
Medicaid for Adults
What help is available?
You may qualify for Medicaid, a joint federal and state program that helps with medical costs for some people with limited income from the Centers for Medicare and Medicaid Services (CMS).
Am I eligible?
Each state has different rules about eligibility and applying for Medicaid for adults. Learn more about eligibility.
How do I apply?
Each state has different application requirements for Medicaid for adults. Call your state Medicaid program to see if you qualify and to learn how to apply.
Health Insurance Through the Health Insurance Marketplace
What help is available?
HealthCare.gov helps you find insurance options, compare care, learn about preventive services, and more. If your employer does not offer insurance, you are self-employed, or you prefer to purchase your own insurance, you and your family can get health, dental, and vision insurance through the Health Insurance Marketplace.
Am I eligible?
Everyone is eligible for health insurance through the Marketplace. You may also qualify for subsidies to help pay your premiums. 2019 Open Enrollment runs from November 1, 2018, to December 15, 2018. If you’ve experienced certain life changes, like loss of a job or childbirth, you may be eligible to make changes to your health insurance in a Special Enrollment Period.
How do I apply?
How you apply for a plan in the Health Insurance Marketplace depends on what plan you choose. Learn more about applying.
How do I complain or where do I call for extra help?
Visit the Health Insurance Marketplace's top questions section for additional help with finding or applying for health care. To file a complaint, call 1-800-318-2596 (TTY: 1-855-889-4325).
Is there anything else I need to know?
If you need more help getting or paying for medical care, try these resources:
If you are uninsured or underinsured and must seek emergency medical treatment:
Under the Emergency Medical Treatment and Labor Act (EMTALA), you're guaranteed access to an emergency medical evaluation, even if you can't pay. The act requires hospitals that receive Medicare funding and that provide emergency services to evaluate anyone who comes to their emergency room and requests treatment. If the evaluation confirms that you have an emergency medical condition, including active labor, they are then required to provide stabilizing treatment for you regardless of your ability to pay.
Help with Prescription Drug Costs
What help is available to pay for prescription drugs?
Am I eligible for help with my prescription drug costs?
The requirements for each program vary by state. Your state human services agency or your local health center will determine your eligibility.
How do I apply for prescription drug assistance?
Your state human services agency or local health center will be able to help you with the application process. Applications and requirements vary in states and cities.
Where do I call for extra help with prescription drug costs?
If you need additional help finding the right program for you, or you want to make a complaint about a program, contact RXAssist.
Is there anything else I need to know about prescription drug costs?
Contact the pharmaceutical companies that make your prescription drugs or devices, and ask for any low-cost options, samples, or discounts,
Learn more about finding generic drugs to lower your costs.
Welfare or Temporary Assistance for Needy Families (TANF)
Temporary Assistance for Needy Families (TANF), also known as welfare, is designed to help families recover from temporary difficulties and move forward.
What help is available through TANF?
Recipients may qualify for help with food, housing, home energy, child care, job training, and more.
Each state TANF program is operated differently and has a different name.
Some tribal groups operate their own TANF programs.
Am I eligible for TANF?
- Each state or tribal territory decides the specific eligibility criteria for financial assistance or other benefits and services.
- You must be a resident of the state where you are applying.
How do I apply for TANF?
- To sign-up for temporary benefits, you can apply at your local or county social services agency. Call your state TANF office for your local contact information.
How do I report TANF benefit fraud?
If you suspect possible welfare fraud, contact your local TANF office or contact the Department of Health and Human Services (HHS) Inspector General’s Fraud Hotline.
What else do I need to know about TANF?
If you receive TANF, you may be eligible to receive other government benefits.
Do you need help?
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Last Updated: March 29, 2019