At the Public Experience (PX) Contact Center , we recognize the important role of quality in shaping customer interactions. When people call and chat with us, they expect clear, reliable information about government benefits and services. Learn how we work with our contractor to deliver exceptional service to the people who get in touch with the USAGov program and pick up some tips for your program’s contact center.
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Learn about the priorities, research, challenges, and great discoveries that shape the way USAGov connects people with government services and programs.
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Creating a blueprint for quality: how the PX Contact Center helps agents grow their skills
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📅 April 23, 2024
