Social media is a key part of the USAGov outreach strategy. It helps us share quick and clear information directly with the public. We regularly review our social media channels to see where we’re getting the best return on our investment.
Our blog
Learn about the priorities, research, challenges, and great discoveries that shape the way USAGov connects people with government services and programs. Select year and/or month to see the blog entries from the selected year/month.
What Do People Ask Us About the Most? Two Top Five Lists from the USAGov Contact Center
The USAGov Contact Center helps people find information on federal agencies, programs, benefits, services, and more by phone and chat in both English and Spanish. Each month, we do a deep dive to analyze what kind of information users are looking for, so we can learn about them and their needs.
📅 August 4, 2020
When’s the Best Time to Tweet? @USAGovEspanol Experiments with Twitter
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📅 July 22, 2020
Giving Users the Information They Crave: Data and Analytics Tips From USAGov en Español
User data guides what we do at USAGov. Without it, we wouldn’t know what government questions people are searching for. And we wouldn’t know how to design our content to make it easier for people to find and understand the answers.
📅 June 30, 2020
“Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response
USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on USA.gov and USAGov en Español
📅 June 23, 2020
